Technology Support Engineer

hace 4 semanas


Ciudad de México Takeda A tiempo completo

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Job Description/Role Profile

Job/Position:

Associate Solutions Engineer (job profile title)

Technology Support Engineer (Business title)

BU/Organization:

GDT

Department:

Workforce Technology Support

Line Manager’s Position Title:

Service Delivery Partner– Area/Country/City

Location

Base in Country

OBJECTIVES/PURPOSE

  • Supports solutions engineers on one or more software applications.
  • Participates and executes technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas:
  • End User Support
  • Hardware troubleshooting and repair
  • Operating systems and software
  • Tools and processes

ACCOUNTABILITIES:

  • Investigates issues, analyzes solutions and implements technical changes on small projects.
  • Analyses requirements, and maintains, tests, debugs and integrates application components.
  • Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.
  • Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
  • Provides application software development services or related technical support in solutions maintenance or in a defined project.
  • Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
  • Serve as local hands on support for the managed IT infrastructure and the End User Equipment.
  • Support on meeting rooms and meeting events
  • Ensures that system improvements are successfully implemented.
  • Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.
  • Works under moderate guidance and direction.
  • Understands key IT and Business objectives / goals and uses this knowledge within its own working field.

RELATED TO THIS ROLE

  • Provide regular updates on planned Initiatives and reports on Workforce Technology Support and projects.
  • Ensure data accuracy on managed services

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

  • Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.

Leadership

  • Oversee day-to-day operations and performance
  • Objective performance self-evaluation
  • Develop self and colleagues by available trainings and knowledge sharing.
  • Support training needs identified with the business.
  • Provide Voice of the Customer feedback and continuous improvement opportunities.

EDUCATION, BEHAVORIAL COMPETENCIES AND SKILLS:

Required:

  • Associate degree or equivalent.
  • 1 to 3 years of relevant experience.
  • Good oral and written communications skills, with analytical and problem solving skills.
  • Ability to write and speak in the English and local language.
  • Efficient time management and coordination of tasks, working in a global IT environment.
  • Ability to gain working knowledge of IT solutions and grows expertise in the subject matter area.
  • Professional vocational training in Computer Science.
  • Work continuously to enhance own skills and take proactive ownership
  • Excellent customer management skills

Preferred:

  • Bachelor Degree/Masters
  • Working knowledge of ITIL
  • Pharmaceutical industry and/or drug development business experience is a plus.

LICENSES/CERTIFICATIONS:

PHYSICAL DEMANDS:

TRAVEL REQUIREMENTS:

  • Access to transportation.
  • Travel to other Takeda locations could be required
Locations MEX - Santa Fe Worker Type Employee Worker Sub-Type Regular Time Type Full time #J-18808-Ljbffr

  • Naucalpan de Juárez, México Sybex support services A tiempo completo USD900 - USD1,000

    Position: Desktop Support Engineer Job Description: Service Now Tool, AD, SCCM, Imaging , autopilot, Intune ,iPhones, Office 365, Windows10/ 11, Video Conference room support. Printer Issues. Hardware Troubleshooting, Blue Screen Error ,Hardware Issues. Encryption, Network Support , Printers and MDM( Mobile device Management) We are seeking a highly skilled...

  • Desktop Support Engineer

    hace 2 semanas


    Naucalpan de Juárez, México Sybex support services A tiempo completo USD900 - USD1,000

    Position: Desktop Support Engineer Job Description: Service Now Tool, AD, SCCM, Imaging , autopilot, Intune ,iPhones, Office 365, Windows10/ 11, Video Conference room support. Printer Issues. Hardware Troubleshooting, Blue Screen Error ,Hardware Issues. Encryption, Network Support , Printers and MDM( Mobile device Management) We are seeking a highly skilled...


  • Ciudad de México, Ciudad de México Takeda A tiempo completo

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...


  • Ciudad de México, Ciudad de México Takeda A tiempo completo

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...


  • Ciudad de México, Ciudad de México Takeda A tiempo completo

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...


  • Ciudad de México, Ciudad de México Takeda A tiempo completo

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...


  • Ciudad de México, Ciudad de México Takeda A tiempo completo

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...


  • Ciudad de México, Ciudad de México Aspen Technology, Inc. A tiempo completo

    Sr Technical Support Engineer page is loaded Sr Technical Support Engineer Apply locations Mexico (remote) time type Full time posted on Posted Today job requisition id R5782 The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any...


  • Ciudad de México Heinsohn Business Technology A tiempo completo

    Role Description Tasks • Support end-users with efficient resolutions in english • Sample tasks include; password resets, mailbox delegation, user account creation, hardware troubleshooting, connectivity issues, user offboarding, update installation, casic setting configuration for cloud services such as Zoom, Microsoft 365, Google apps etc,...


  • Ciudad de México Heinsohn Business Technology A tiempo completo

    Role Description Tasks • Support end-users with efficient resolutions in english • Sample tasks include; password resets, mailbox delegation, user account creation, hardware troubleshooting, connectivity issues, user offboarding, update installation, casic setting configuration for cloud services such as Zoom, Microsoft 365, Google apps etc,...


  • Ciudad de México Aspen Technology, Inc. A tiempo completo

    Sr Technical Support Engineer page is loaded Sr Technical Support Engineer Apply locations Mexico (remote) time type Full time posted on Posted Today job requisition id R5782 The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any...

  • Support Engineer

    hace 3 semanas


    Ciudad de México JW Player A tiempo completo

    **About JW Player**: JW Player is the leading video software and data insights platform that gives our customers independence and control in today's Digital Video Economy. Founded over a decade ago as an open source video player, JW Player's technology platform now powers digital video for hundreds of thousands of businesses across NA, EMEA, APAC and LATAM....


  • Ciudad de México, Ciudad de México Aspen Technology, Inc. A tiempo completo

    Senior Technical Support Engineer (Geophysics) The Role Report to customer support and training area manager, provide remote and/or onsite technical support and training for Aspentech products. Collaborate with users to optimize workflows and pursue business opportunities. Work closely with local IT and Sys Admin team for system functionality. Your...


  • Valle de Bravo, México ARIAD A tiempo completo

    At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.People join Takeda because they share in our...

  • Support Engineer

    hace 2 días


    Ciudad de México, Ciudad de México JW Player A tiempo completo

    About JW Player:JW Player is the leading video software and data insights platform that gives our customers independence and control in today's Digital Video Economy. Founded over a decade ago as an open source video player, JW Player's technology platform now powers digital video for hundreds of thousands of businesses across NA, EMEA, APAC and LATAM. Each...


  • Delegación Cuajimalpa de Morelos, Ciudad de México ARIAD A tiempo completo

    At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.People join Takeda because they share in our...

  • Support Engineer,

    hace 1 día


    Ciudad de México, Ciudad de México Audible A tiempo completo

    ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible's services,...


  • Ciudad de mexico Heinsohn Business Technology A tiempo completo

    Role Description Tasks • Support end-users with efficient resolutions in english • Sample tasks include; password resets, mailbox delegation, user account creation, hardware troubleshooting, connectivity issues, user offboarding, update installation, casic setting configuration for cloud services such as Zoom, Microsoft 365, Google apps...


  • Valle de Bravo, México ARIAD A tiempo completo

    At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...

  • Support Engineer

    hace 2 días


    Ciudad de México, Ciudad de México Audible A tiempo completo

    ABOUT THIS ROLE Our technology teams play a key role in connecting listeners with millions of stories by imagining, designing, developing and testing the software and applications that make up Audible's platform. As a Support Engineering Manager, you'll anticipate and seek out obstacles before they occur, and implement solutions that allow our engineers to...