Technology Support Engineer

hace 4 semanas


Ciudad de México Takeda A tiempo completo

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Job Description/Role Profile

Job/Position:

Associate Solutions Engineer (job profile title)

Technology Support Engineer (Business title)

BU/Organization:

GDT

Department:

Workforce Technology Support

Line Manager’s Position Title:

Service Delivery Partner– Area/Country/City

Location

Base in Country

OBJECTIVES/PURPOSE

  • Supports solutions engineers on one or more software applications.
  • Participates and executes technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas:
  • End User Support
  • Hardware troubleshooting and repair
  • Operating systems and software
  • Tools and processes

ACCOUNTABILITIES:

  • Investigates issues, analyzes solutions and implements technical changes on small projects.
  • Analyses requirements, and maintains, tests, debugs and integrates application components.
  • Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.
  • Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
  • Provides application software development services or related technical support in solutions maintenance or in a defined project.
  • Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
  • Serve as local hands on support for the managed IT infrastructure and the End User Equipment.
  • Support on meeting rooms and meeting events
  • Ensures that system improvements are successfully implemented.
  • Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.
  • Works under moderate guidance and direction.
  • Understands key IT and Business objectives / goals and uses this knowledge within its own working field.

RELATED TO THIS ROLE

  • Provide regular updates on planned Initiatives and reports on Workforce Technology Support and projects.
  • Ensure data accuracy on managed services

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

  • Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.

Leadership

  • Oversee day-to-day operations and performance
  • Objective performance self-evaluation
  • Develop self and colleagues by available trainings and knowledge sharing.
  • Support training needs identified with the business.
  • Provide Voice of the Customer feedback and continuous improvement opportunities.

EDUCATION, BEHAVORIAL COMPETENCIES AND SKILLS:

Required:

  • Associate degree or equivalent.
  • 1 to 3 years of relevant experience.
  • Good oral and written communications skills, with analytical and problem solving skills.
  • Ability to write and speak in the English and local language.
  • Efficient time management and coordination of tasks, working in a global IT environment.
  • Ability to gain working knowledge of IT solutions and grows expertise in the subject matter area.
  • Professional vocational training in Computer Science.
  • Work continuously to enhance own skills and take proactive ownership
  • Excellent customer management skills

Preferred:

  • Bachelor Degree/Masters
  • Working knowledge of ITIL
  • Pharmaceutical industry and/or drug development business experience is a plus.

LICENSES/CERTIFICATIONS:

PHYSICAL DEMANDS:

TRAVEL REQUIREMENTS:

  • Access to transportation.
  • Travel to other Takeda locations could be required
Locations MEX - Santa Fe Worker Type Employee Worker Sub-Type Regular Time Type Full time #J-18808-Ljbffr
  • Desktop Support Engineer

    hace 4 semanas


    Naucalpan de Juárez, México Sybex support services A tiempo completo USD900 - USD1,000

    Position: Desktop Support Engineer Job Description: Service Now Tool, AD, SCCM, Imaging , autopilot, Intune ,iPhones, Office 365, Windows10/ 11, Video Conference room support. Printer Issues. Hardware Troubleshooting, Blue Screen Error ,Hardware Issues. Encryption, Network Support , Printers and MDM( Mobile device Management) We are seeking a highly skilled...

  • Desktop Support Engineer

    hace 2 semanas


    Naucalpan de Juárez, México Sybex support services A tiempo completo USD900 - USD1,000

    Position: Desktop Support Engineer Job Description: Service Now Tool, AD, SCCM, Imaging , autopilot, Intune ,iPhones, Office 365, Windows10/ 11, Video Conference room support. Printer Issues. Hardware Troubleshooting, Blue Screen Error ,Hardware Issues. Encryption, Network Support , Printers and MDM( Mobile device Management) We are seeking a highly skilled...


  • Ciudad de México, Ciudad de México Takeda A tiempo completo

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...


  • Ciudad de México, Ciudad de México Takeda A tiempo completo

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...


  • Ciudad de México, Ciudad de México Takeda A tiempo completo

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...


  • Ciudad de México, Ciudad de México Takeda A tiempo completo

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda'sPrivacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...


  • Ciudad de México Heinsohn Business Technology A tiempo completo

    Role Description Tasks • Support end-users with efficient resolutions in english • Sample tasks include; password resets, mailbox delegation, user account creation, hardware troubleshooting, connectivity issues, user offboarding, update installation, casic setting configuration for cloud services such as Zoom, Microsoft 365, Google apps etc,...


  • Ciudad de México Heinsohn Business Technology A tiempo completo

    Role Description Tasks • Support end-users with efficient resolutions in english • Sample tasks include; password resets, mailbox delegation, user account creation, hardware troubleshooting, connectivity issues, user offboarding, update installation, casic setting configuration for cloud services such as Zoom, Microsoft 365, Google apps etc,...


  • Ciudad de México Aspen Technology, Inc. A tiempo completo

    Sr Technical Support Engineer page is loaded Sr Technical Support Engineer Apply locations Mexico (remote) time type Full time posted on Posted Today job requisition id R5782 The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any...

  • Support Engineer

    hace 2 semanas


    Ciudad de México JW Player A tiempo completo

    **About JW Player**: JW Player is the leading video software and data insights platform that gives our customers independence and control in today's Digital Video Economy. Founded over a decade ago as an open source video player, JW Player's technology platform now powers digital video for hundreds of thousands of businesses across NA, EMEA, APAC and LATAM....


  • Ciudad de mexico Heinsohn Business Technology A tiempo completo

    Role Description Tasks • Support end-users with efficient resolutions in english • Sample tasks include; password resets, mailbox delegation, user account creation, hardware troubleshooting, connectivity issues, user offboarding, update installation, casic setting configuration for cloud services such as Zoom, Microsoft 365, Google apps...


  • Valle de Bravo, México ARIAD A tiempo completo

    At Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...


  • Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. **_The Role: _** **_To succeed in this role, we expect you to have:_** 1. Bachelors/College Degree in Computer Science,...

  • PLC Control Engineer

    hace 2 meses


    Ciudad Juarez, México PCE TECHNOLOGY DE JUÁREZFOXCONN GROUP (SAN JERÓNIMO) A tiempo completo

    **PCE TECHNOLOGY DE JUÁREZ/FOXCONN GROUP (SAN JERÓNIMO)** **Solicita**: **PLC Control Engineer (support)** **Descripción y Requisitos** **Purpose of the position**: Provide solution and support to the automation projects on PLC programming and control systems. - **Main Roles & Responsibilities**: - Lead generation of aesthetically simple HMI screens...


  • Ciudad de México RAD Data Communications, LTD A tiempo completo

    Location Mexico City, México Roles & Responsibilities Analyze network and equipment configuration problems and defects Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner Present technical training to co-workers and customers as needed Provide...


  • Ciudad de México RAD Data Communications, LTD A tiempo completo

    Location Mexico City, México Roles & Responsibilities Analyze network and equipment configuration problems and defects Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner Present technical training to co-workers and customers as needed Provide...

  • Support Engineer

    hace 1 mes


    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...

  • Support Engineer

    hace 2 semanas


    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...

  • Support Engineer

    hace 1 mes


    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...

  • IT Support Engineer

    hace 2 meses


    Ciudad Juarez, México WIWYNN MEXICO, S.A. DE C.V. A tiempo completo

    **WIWYNN MEXICO, S.A. DE C.V.** **Solicita**: **IT SUPPORT ENGINEER** **Descripción y Requisitos** **Experience**: - 3 years experience working on IT operations. - Experience in OS Windows10, AD, DHCP, DNS, O365, PC Setup & support experience, structured cabling. - Printed Configuration. - IT Equipment Inventory, Maintence, Win Server 2016-2019. -...