Aftersales Manager
hace 4 semanas
Regional Aftersales Manager ROLE To provide OEM Automotive Aftersales business operational support to Fleet Customers, OEM dealership network and panel network to optimize overall customer experience, build relationships, drive sales, campaigns and profitability. Lead back end support function to contribute and achieve to the overall Aftersales Strategy. The effective daily support and communication for competitive advantage to obtain market share and brand repurchase loyalty. To be the central point of contact for the dealer to resolve any concerns that may arise. DUTIES AND RESPONSIBILITIES Parts and Service daily business operational support to fleet customers, dealer network and panel shops, insurance houses Assist Dealers to Maintain Parts Stock levels for optimum service and to mitigate customer inconvenience Drive, adhere and implement OEM Parts Policies & Procedures To optimize customer experience, parts service delivery, build relationships, drive sales, campaigns and P&A profitability. Align with and drive Parts PDC (Parts Distribution Centre) daily service level goals and operating plan Dealer support for campaigns/promotions to improve sales. General Ad hoc aftersales business support functions Ensure dealer aftersales remains profitable – Parts & Service Ensure dealer workshop standards compliance and adherence Drive CSI & FAV (fight right at first visit) and resolve any risks that would prevent achievements. Carry out workshop and panel audits Ad hoc in dealer training – systems & process's Assist all Aftersales inter departments in resolving any dealer / customer queries Identify risks in business and formulate action plan Understand competition and market conditions to be ahead of competition and service offerings Drive extended service plans to achieve car parc retention strategy Drive accessory sales per new vehicle sold PROFESSIONAL QUALIFICATIONS AND LICENSES Senior Certificate (Grade 12-Matric) compulsory; Degree or Diploma in any Business Discipline will be advantageous. A valid Driver's license. English can be sued as the working languages. WORK EXPERIENCE, SKILLS AND COMPETENCIES Motor Industry Experience at OEM or Dealer level - Non negotiable Understanding of Motor Vehicle Components and Architecture Service and Policy & Operating process's Excellent relationship and service delivery skills Excellent analytical and problem solving skills Excellent communicator, team player, professional and interpersonal skills Work well under pressure Excellent computer skills (Outlook, Word, Excel), grammar and writing content Please note that this position is predominately out of office based and requires extensive travel.
-
Aftersales Manager
hace 2 días
Ciudad de México, Ciudad de México Eurostar Machinery sa de cv A tiempo completoCompany DescriptionEurostar Machinery sa de cv specializes in turnkey projects for complete packaging lines and processes. The company offers advanced machinery such as fillers, cappers, labelers, case packers, depalletizers and palletizers, autoclaves for sterilization, and equipment for syrup rooms, pasteurization, filtration, carbonation, and mixing....
-
Head of Aftersales
hace 1 semana
Ciudad de México, Ciudad de México Zeekr International A tiempo completoRegional Aftersales ManagerROLETo provide OEM Automotive Aftersales business operational support to Fleet Customers, OEM dealership network and panel network to optimize overall customer experience, build relationships, drive sales, campaigns and profitability. Lead back end support function to contribute and achieve to the overall Aftersales Strategy. The...
-
Aftersales Field Operations Manager
hace 6 días
Ciudad de México, Ciudad de México MG México A tiempo completoForma parte de la historia con MG MéxicoDesde 1924, MG ha sido sinónimo de innovación, diseño y excelencia en la industria automotriz. Hoy, esta marca legendaria continúa expandiéndose en México, y tú puedes ser parte de este emocionante camino.Estamos buscando: Aftersales Field Operations ManagerObjetivo del puestoLiderar y ejecutar consultorías...
-
Regional Aftersales Manager
hace 4 semanas
Ciudad de México Jetour Soueast México A tiempo completoSoueast Motor Corporation , founded in 1995 , is a Chinese company based in Fuzhou , Fujian Province. It is engaged in vehicle manufacturing and has expanded its product range to include sedans, SUVs, and electric vehicles. The company's history is marked by the adoption of advanced technology and the development of its own models, making it a significant...
-
Customer Service
hace 1 semana
Ciudad de México TOUS A tiempo completo**Descripción**: Si te apasiona el servicio postventa y el servicio al cliente, con un enfoque omnicanal y quieres formar parte de un proyecto retador en el cual contribuirás a que la experiência del consumidor sea excepcional ¡puedes ser tú la persona que estamos buscando! Como **Customer Service and aftersales Manager** tendrás oportunidad de...
-
District Aftersales Manager
hace 4 semanas
Ciudad de México Jetour Soueast México A tiempo completoAbout Us Soueast Motor Corporation, founded in 1995, is a Chinese company based in Fuzhou, Fujian Province. It is engaged in vehicle manufacturing and has expanded its product range to include sedans, SUVs, and electric vehicles. The company's history is marked by the adoption of advanced technology and the development of its own models, making it a...
-
District Aftersales Manager
hace 7 días
Ciudad Juárez, México Jetour Soueast México A tiempo completoAbout Us Soueast Motor Corporation , founded in 1995 , is a Chinese company based in Fuzhou , Fujian Province. It is engaged in vehicle manufacturing and has expanded its product range to include sedans, SUVs, and electric vehicles. The company's history is marked by the adoption of advanced technology and the development of its own models, making it a...
-
Aftersales Auotmotive
hace 3 semanas
Ciudad de México Build Your Dreams Busses Mexico A tiempo completoEmpresa Líder en el ramo Automotriz, por expansión está solicitando cubrir áreas desde operativas hasta estratégicas con experiência en POSTVENTA.Indispensable para puestos estratégicos hablar InglésPara puestos operativos deseamos que hayan colaborado con partners de la industria automotive de renombre.Somos una empresa en crecimiento y queremos...
-
Alfa Romeo Brand
hace 2 semanas
Ciudad de México Stellantis A tiempo completo**The Brand & Business Manager is the strategic lead for one or more nameplates within the Alfa Romeo product portfolio.** This role is responsible for defining and executing the go-to-market strategy across the entire business cycle of each vehicle, from product definition to end-of-life. He/She drives alignment across product content, pricing, volume...
-
Alfa Romeo Brand
hace 2 semanas
Ciudad de México Stellantis A tiempo completo**The Brand & Business Manager is the strategic lead for one or more nameplates within the Alfa Romeo product portfolio.** This role is responsible for defining and executing the go-to-market strategy across the entire business cycle of each vehicle, from product definition to end-of-life. He/She drives alignment across product content, pricing, volume...
