Head of Aftersales

hace 6 días

Ciudad de México, Ciudad de México Zeekr International A tiempo completo

Regional Aftersales Manager

ROLE

To provide OEM Automotive Aftersales business operational support to Fleet Customers, OEM dealership network and panel network to optimize overall customer experience, build relationships, drive sales, campaigns and profitability. Lead back end support function to contribute and achieve to the overall Aftersales Strategy. The effective daily support and communication for competitive advantage to obtain market share and brand repurchase loyalty. To be the central point of contact for the dealer to resolve any concerns that may arise.

DUTIES AND RESPONSIBILITIES

  1. Parts and Service daily business operational support to fleet customers, dealer network and panel shops, insurance houses
  2. Assist Dealers to Maintain Parts Stock levels for optimum service and to mitigate customer inconvenience
  3. Drive, adhere and implement OEM Parts Policies & Procedures
  4. To optimize customer experience, parts service delivery, build relationships, drive sales, campaigns and P&A profitability.
  5. Align with and drive Parts PDC (Parts Distribution Centre) daily service level goals and operating plan
  6. Dealer support for campaigns/promotions to improve sales.
  7. General Ad hoc aftersales business support functions
  8. Ensure dealer aftersales remains profitable – Parts & Service
  9. Ensure dealer workshop standards compliance and adherence
  10. Drive CSI & FAV (fight right at first visit) and resolve any risks that would prevent achievements.
  11. Carry out workshop and panel audits
  12. Ad hoc in dealer training – systems & process's
  13. Assist all Aftersales inter departments in resolving any dealer / customer queries
  14. Identify risks in business and formulate action plan
  15. Understand competition and market conditions to be ahead of competition and service offerings
  16. Drive extended service plans to achieve car parc retention strategy
  17. Drive accessory sales per new vehicle sold

PROFESSIONAL QUALIFICATIONS AND LICENSES

  1. Senior Certificate (Grade 12-Matric) compulsory;
  2. Degree or Diploma in any Business Discipline will be advantageous.
  3. A valid Driver's license.

WORK EXPERIENCE, SKILLS AND COMPETENCIES

  1. Motor Industry Experience at OEM or Dealer level - Non negotiable
  2. Understanding of Motor Vehicle Components and Architecture Service and Policy & Operating process's
  3. Excellent relationship and service delivery skills
  4. Excellent analytical and problem solving skills
  5. Excellent communicator, team player, professional and interpersonal skills
  6. Work well under pressure
  7. Excellent computer skills (Outlook, Word, Excel), grammar and writing content

Please note that this position is predominately out of office based and requires extensive travel.

  • Head of Ecommerce

    hace 2 semanas

    Ciudad de México, Ciudad de México Converse Mexico A tiempo completo

    Company DescriptionAt Converse México, we value creativity, self-expression, and culture as part of our commitment to inspire and empower the next generation to break boundaries. Known for iconic products like the Chuck Taylor All Star and modern collaborations, we connect global heritage with local creativity, supporting artists, athletes, and changemakers...

  • Head of Recruitment

    hace 52 minutos

    Ciudad de México, Ciudad de México CheaperTeam A tiempo completo

    Company DescriptionCheaperTeam is a trusted offshore staffing company with over 5 years of industry experience, serving 100+ clients with a team of 400+ virtual assistants globally. Operating fully managed offices with on-site Account Managers, HR, and IT, CheaperTeam has a presence in Europe, Mexico, the Philippines, and Kenya. The company supports various...

  • Head of Sales

    hace 1 semana

    Ciudad de México, Ciudad de México Aviva A tiempo completo

    After raising USD 15 million in venture capital and building a network of 150+ nano-branches across Mexico, Aviva is seeking a Head of Sales to lead and develop a high-performing nationwide sales org.As Head of Sales, you will own a core pillar of Aviva's go-to-market strategy. Our sales teams are the pioneers and the "human bridge" bringing premium...

  • Head of VIP

    hace 3 días

    Ciudad de México, Ciudad de México Pacifica Continental A tiempo completo

    HEAD OF VIPComo Head of VIP, serás responsable de liderar la estrategia y ejecución del programa VIP, asegurando la retención, crecimiento y satisfacción de los jugadores de alto valor. Trabajarás en estrecha colaboración con equipos internos para desarrollar y optimizar iniciativas exclusivas, ofreciendo una experiencia VIP de primer...

  • Head of Revenue

    hace 2 horas

    Ciudad de México, Ciudad de México Laborintos A tiempo completo

    Somos una startup de fulfillment ecommerce respaldada por capital de riesgo que está transformando la logística en América Latina. Operamos en México y Brasil, ofreciendo a los retailers un servicio de fulfillment más rápido que los tradicionales, con soluciones tecnológicas de punta como tracking ETA e inventario inteligente. Nuestro HQ está en...

  • Head of Marketing

    hace 3 días

    Ciudad de México, Ciudad de México The Wendy's Company A tiempo completo

    The Head of Marketing for Mexico will provide marketing thought leadership by developing strategies that include annual brand plans, creative strategy, and consumer engagement while achieving growth in sales/transactions. They are responsible for driving innovative marketing programs, data-driven insights, and integrative campaigns across digital and...

  • Head of Design

    hace 2 horas

    Ciudad de México, Ciudad de México Platzi A tiempo completo

    About usPlatzi is the largest technology school in the Hispanic world with over 6 million students and 4,000 companies trusting us to deliver effective online education. Our mission is to make Latin America a technology superpower. We do it by training companies and individuals in areas such as AI, Cybersecurity, English, Programming and Leadership.As an...

  • Head of Membership

    hace 1 hora

    Ciudad de México, Ciudad de México Soho House & Co. A tiempo completo

    The role…At Soho House the Membership Manager is responsible for directly looking after, recruitment of new members, and maintaining the Clubs carefully chosen membership base. Being the face of the club for members, on hand for their feedback and thoughts, as well as a custodian presiding over access to the club, preserving club rules and conduct....

  • Head of Operations

    hace 2 semanas

    Ciudad de México, Ciudad de México Activate Talent A tiempo completo

    Job Title: Head of OperationsJob Type: Full-Time RemoteTime Zone: PST time zoneOverviewWe are seeking a battle-tested, execution-obsessed Head of Operations to serve as the organizational second-in-command. This role is designed for a high-performance operator who can transform ambition into predictable, repeatable revenue at speed and scale. You will take...

  • Head of Risk

    hace 2 semanas

    Ciudad de México, Ciudad de México LaPieza A tiempo completo

    Head of Risk (Digital Asset Trading)Location:Mexico City (On-Site)Job Type:Full-Time | Executive LevelIndustry:Digital Asset Trading, Derivatives, FX, Crypto MarketsRole OverviewThis is abuild-and-lead mandate. The Head of Risk will architect and own the firm's market and counterparty risk infrastructure, with direct visibility to the Board and Executive...