Incident Management Specialist
hace 4 semanas
Unlock Learning For All
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
We embrace the power to lead , the courage to innovate , and the determination to grow . At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation , we endeavor to shape a brighter future for higher education.
About the Opportunity
As a Service Operations Specialist at Ellucian you will be leading, facilitating, and reinforcing ITSM incident management. Incident management includes the response and the rapid identification and resolution of business or service impacting incidents as well as performing root cause analysis. The position also requires that you work collaboratively across the Global Support and Cloud Business Units to identify areas of improvement in policies, procedures, reporting, communication, ITSM practices and training. You will be part of the team who implements new tools and/or procedures while continually being focused on the overall Business Units needs and goals.
Where you will make an impact
- Own and drive incident management bridge calls and chats with production management, application development, infrastructure teams, and senior leadership with the purpose of remediating customer impacting incidents quickly.
- Competent and reliable adherence to critical process and procedure, and appropriate escalations in support of production incidents.
- Apply technical and environmental knowledge and experience to develop and drive appropriate work streams, forming paths to resolution.
- Distribution of clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences.
- Ensure that Incident records are fully documented both during and after the Incident, including gathering and recording the full incident timeline of events.
- Assist in postmortem incident review process with stakeholders which drives towards root cause identification, potential corrective actions and creation of executive summaries.
- Priming appropriate materials and follow ups to hand-off to the Root Cause Analysis phase in the Problem Management process.
- Actively participate and drive incremental improvements to our Incident Runbooks through process creation, tool building and participating in post-incident reviews.
- Be an ambassador of the Ellucian Cloud team by engaging in a culture of continuous learning of Cloud products and services, current and future productivity tool sets and ITIL/ITSM policies and best practices.
- Help champion the Ellucian Global Support and Cloud operational policies and best practices through coaching and education to promote effectiveness and consistency in delivery standards that support organizational needs.
What you will bring
- Enterprise incident management experience across several IT disciplines.
- Strong technical knowledge of complex systems and deep experience leading the rapid response to complex technical issues.
- Knowledge and experience working with a wide-range of enterprise technologies including cloud-based environments, database services, middleware, storage, network and virtualization technologies.
- Maintaining a professional demeanor and attitude while being assertive.
- Ability and confidence to act with decisiveness on critical decisions.
- Ability to multi-task and make sound judgements in a fast-paced, high stress environment.
- Ability to challenge information if the response does not fit the situation.
- Preference given to those with a working knowledge of ServiceNow, ITIL/ITSM incident, problem and change management components.
- Flexibility and willingness to support a 24x7 global operation via off-hours support, on-call availability, or other as needed per rhythm and needs of the business.
What makes #Ellucianlife
- Comprehensive health coverage: family major medical expenses, dental and life insurance.
- Christmas bonus 30 days
- Saving fund
- Monthly food coupon
- 15 workdays vacation
- Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
- 5 charitable days to support the community that supports us
- Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
- Parental leave
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Tuition Reimbursement Assistance
- Professional development opportunities
#LI-RB1
#LI-Hybrid
#J-18808-Ljbffr-
Incident Management Specialist
hace 4 semanas
Puebla, México Ellucian A tiempo completoUnlock Learning For All Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all...
-
Major Incident Management
hace 2 días
Ciudad de México Thomson Reuters A tiempo completo**Major Incident Manager** Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you. Join our team! The primary purpose of the Major Incident Manager role is to ensure that Major Incidents are dealt with effectively and efficiently and that...
-
Global Security Incident Management Specialist Job Grade
hace 4 semanas
Ciudad de México Edenred A tiempo completoGlobal Security Incident Management Specialist Job Grade: page is loaded Global Security Incident Management Specialist Job Grade: Solicitar locations Mexico - Mexico City time type A tiempo completo posted on Publicado hace 2 días job requisition id JR012262 Dé un paso adelante y deje que Edenred le sorprenda. Cada día, ofrecemos soluciones...
-
Global Security Incident Management Specialist Job Grade
hace 4 semanas
Ciudad de México Edenred Finland Oy A tiempo completoGlobal Security Incident Management Specialist Job Grade: page is loaded Global Security Incident Management Specialist Job Grade: Hae locations Mexico - Mexico City time type Kokopäiväinen posted on Julkaistu 2 päivää sitten job requisition id JR012262 Ota askel eteenpäin ja anna Edenredin yllättää sinut. Toimitamme joka päivä innovatiivisia...
-
Analista de Incidentes Remoto
hace 2 días
Puebla, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Puebla, Puebla**: Gran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para proyectos...
-
Analista de Incidentes Bilingüe Remoto
hace 1 semana
Puebla, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Puebla, Puebla**: Gran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para proyectos de...
-
Analista de Incidentes Bilingüe Remoto
hace 2 semanas
Puebla, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Puebla, Puebla**: Gran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para proyectos de...
-
Analista de Incidentes Bilingüe Remoto
hace 1 semana
Puebla, México Reclutamiento IT A tiempo completoGran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para proyectos de soporte a EE. UU.. - Ingreso de $18,000 a $21,000 pesos brutos...
-
Analista de Incidentes Bilingüe Remoto
hace 1 semana
Puebla, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Puebla, Puebla**: Gran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para proyectos...
-
Analista de Incidentes Bilingüe Remoto Cdmx
hace 1 semana
Puebla, México Reclutamiento it A tiempo completoGran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para proyectos de soporte a EE. UU.. - Ingreso de 18,000 a 22,000 pesos brutos...
-
Incident Manager
hace 2 meses
Ciudad de México RED AMIGO DAL S.A.P.I. of C.V. S.O.F.O.M. E.N.R A tiempo completoAbout Konfío Konfío is at the forefront of transforming the fintech and banking landscape, leveraging technology to empower businesses with innovative financial solutions. As we embark on significant technological transformations to enhance our capabilities and services, we are seeking an experienced Incident Manager to lead the Incident Management...
-
Analista Incidentes Cdmx
hace 4 semanas
Ciudad de México Reclutamiento it A tiempo completoGran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para proyectos de soporte: - Ingreso de $18,000 a $22,000 pesos brutos nominal...
-
Purchasing Specialist
hace 1 hora
Puebla, México IDEAL Fastener Mexico A tiempo completoWe are looking for a motivated Purchasing Specialist to manage our company's procurement activities. The purchasing specialist's responsibilities include sourcing new suppliers, ensuring that the purchased products and materials meet specific technical specifications, negotiating purchase terms, and evaluating supplier performance. The purchasing specialist...
-
Incident Manager Remoto
hace 4 días
Ciudad de México Reclutamiento it A tiempo completoGran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes para proyectos de soporte: - Ingreso de $18,000 a $22,000 pesos brutos nominal...
-
An Experienced Data Management Specialist
hace 4 días
Ciudad de México iPS powerful people A tiempo completo**SHORT DESCRIPTION**: - We are looking for an experienced Data Management Specialist who would like to join in! This is an excellent opportunity to continue to build a great career, by generating experience in a international oil company. **FUNCTION DESCRIPTION**: As a Data Management Specialist, you will be performing the following activities: - Direct...
-
Senior Specialist Project Management
hace 1 semana
Ciudad de México Abbott Laboratories A tiempo completo**Senior Specialist Project Management** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and...
-
Lead for Incident Coordination
hace 2 meses
Ciudad de México Thomson Reuters A tiempo completoThomson Reuter’s Enterprise Security Incident Management (ESIM) team is seeking a **Lead for Incident Coordination** to work to mature and improve Thomson Reuters’ incident management capabilities. You will lead the coordination of tactical incident management activities as well as drive execution of the function’s maturity activities, such as...
-
Sr Specialist Cyber Security
hace 44 minutos
Ciudad de México Nestle A tiempo completoPosition Summary: Under the supervision and guidance of Product Group Manager, the Sr Specialist Cyber Security is responsible for establishing and maintaining security products, platforms and solutions designed to mitigate IS/IT risks across Nestlé Group to ensure that information assets are adequately protected. S/He is responsible for the...
-
Incident Manager
hace 2 días
Ciudad de México Tech Mahindra A tiempo completo**This position is also open to work remotely from anywhere in Mexico** **Who is Tech Mahindra?** At Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers,...
-
Mesa de Ayuda
hace 2 semanas
Ciudad de México SERVICIOS ADMINISTRADOS DE TI SA DE CV A tiempo completo**Incident Management - Gestión de Incidencias** **Modalidad Híbrida.** **Requisitos**: **Escolaridad Licenciatura o Ingeniería en Informática y/o** **Computación o Carrera afín de tecnologías de información** **Experiência**: **- En gestión de Incidencias (Mesas de ayuda/Help Desk)** **- Conocimiento de los diversos procesos administrativos...
