Technical Account Advisor
Encontrado en: Jooble MX O C2 - hace 2 semanas
Blue Yonder Title: Technical Account Advisor Overview
The Technical Account Advisor will work within the Cloud Services Team at Blue Yonder and will be responsible for providing technical support and guidance to customers to ensure the successful implementation and operation of our cloud-based products and services. This role will involve:
- Working closely with customers to understand their technical needs
- Troubleshooting any issues they may have
- Providing guidance and support to ensure they are getting the most value out of our services
The scope of the role includes:
- Working as part of a global team of 100+ TAMs (US, Mexico, EMEA, India)
- Acting as a primary TAM for several accounts (number of accounts depend on complexity and ARR)
- Being the primary point of contact for customer escalations (resolve and/or prevent)
- Working along with the triad to ensure that our customers are getting the benefit of using our products/services
Main responsibilities include:
- Provide ongoing technical support and guidance to customers to help them fully utilize and benefit from our cloud-based products and services
- Act as the primary point of contact for customer inquiries and issues, troubleshoot and resolve problems promptly
- Collaborate with internal teams to ensure customer needs are being met and to identify areas for improvement in our products and services
- Identify and qualify upsell opportunities for our customers
- Develop and maintain strong customer relationships through regular check-ins and communication
- Track and report customer satisfaction metrics
- Stay up-to-date with the latest cloud technologies and trends and share this knowledge with customers
- Track customer consumption and identify opportunities
- Identify areas of opportunity for continuous improvement and improve solution stability
We are looking for candidates with:
- 2+ years of experience in a technical customer success, customer support, or account management role
- Strong understanding of cloud-based technology and services
- Experience with cloud infrastructure (preferably AWS)
- Strong knowledge of Linux/Unix administration
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills, with a customer-centric approach
- Proven ability to troubleshoot and problem-solve
- Strong attention to detail and ability to multitask
- Ability to work independently and in a team environment
- Strong organizational skills and ability to prioritize tasks
- ITIL knowledge
- Supply chain domain knowledge is a nice to have
If you want to know the heart of a company, take a look at their values. Ours includes: Core Values Diversity, Inclusion, Value & Equality (DIVE)
Who are we?We are a proven, passionate bunch of disruptors all about tapping into potential to deliver the best solutions and customer experiences on the planet.
What do we do?Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. Blue Yonder - Fulfill your Potential. ™ blueyonder.com
“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc.
Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc. Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254
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