Technical Sales Engineer

Location: Remote (North America) Type: Full-time About Yuna Yuna is the number one AI for mental health. We provide 24/7 unlimited support for employees worldwide. Specifically, we're focused on the USA market and have large enterprise customers. We need your support rolling out Yuna as a benefit to employees. We're a remote first venture-backed company. We have a high bar for excellence, move fast, say it like it is, and are mission-driven. We're excited to get to know you and excited to have you join us full-time. If you're the type of person that's excited by a challenge, read on. About the Role We’re hiring our first Technical Sales Engineer (Builder) to sit at the intersection of Sales, Product, Customer Success, and Engineering. This is not a traditional SE role where you just “support” deals. You will ship code, build internal tooling, and design + implement integrations that help enterprises say “yes” faster and successfully onboard after the contract is signed. You’ll own technical solutions end-to-end: discovery, architecture, execution, and operationalization. You’ll be responsible for deeply understanding Yuna’s B2B onboarding process and then inventing streamlined internal products, improving and replacing existing architecture, and building scalable data flows and security workflows. You’ll work directly with Sales and Customers during technical discovery, run technical evaluations, handle security reviews, and then build what’s needed—often yourself—using a mix of code and low-code (Retool, Zapier/n8n, etc.). Your main partner will be Customer Success to ensure smooth handoffs from pre-sale to post-sale. This role is critical to helping implementations succeed through real automation, clean systems, and high-quality technical execution. Details You will support the full sales engineering, technical onboarding, and post-sale integration across: Direct Employer Customers (enterprise and mid-market) Channel Partnerships (PEOs, benefits platforms, brokers, and ecosystem partners) What You’ll Do Pre-Sales Technical Leadership (but hands-on) Own technical discovery: understand customer systems, constraints, and requirements, then design the path to “live.” Lead technical demos when needed, including custom demos tailored to a prospect’s environment and workflows. Answer deep technical questions from IT/Security/Engineering stakeholders (architecture, data flows, SSO, SCIM, APIs, logging, privacy). Drive and complete RFPs, security questionnaires, and IT due diligence efficiently. Convert messy customer needs into clear technical scopes, integration plans, timelines, and risks. Build Integrations + Automations (ship PRs) Build and maintain integrations with HRIS, identity providers, benefits platforms, PEOs, and partner systems. Implement SSO, directory sync, eligibility file pipelines, provisioning workflows, and monitoring/alerting for integrations. Ship PRs to production systems to improve onboarding reliability, reduce manual work, and harden security posture. Create and maintain automations in tools like Zapier or n8n to eliminate repetitive operational tasks and improve data quality. Build internal tools (Retool or similar) that Customer Success and Sales use daily: enrollment dashboards, integration health checks, rollout trackers, eligibility validation, etc. Systems Design + Operational Excellence Design simple, scalable system architecture for onboarding and enterprise operations (data model, workflows, failure modes, retries, observability). Own the “implementation layer” across tools and services—be the person who understands the whole machine. Establish repeatable patterns, playbooks, and templates: integration checklists, security artifacts, demo environments, standard configurations. Create feedback loops: what customers ask for, what breaks, what slows deals, what causes churn—then fix it in the system. Sales ↔ Customer Success Handoff (clean + technical) Partner closely with Head of Customer & Partner Success to ensure handoffs are detailed, structured, and actionable. Document technical requirements, configurations, edge cases, and integration states so post-sale is never guessing. Support early implementations when the path isn’t obvious and technical judgment is needed. Reduce friction between what was promised and what’s delivered by shaping scopes and setting expectations early. Who You Are You’re a software engineer who also loves the customer-facing problem set. You can talk to IT teams and also go build the solution the same day. You’re likely a strong fit if you have 5–10+ years experience in Solutions Engineering, Sales Engineering, Implementation Engineering, or Software Engineering in a customer-facing role. Strong engineering fundamentals: you can design systems, read/ship production code, and debug real incidents. Comfort with Python (or similar) for automation, data pipelines, and integration work. Experience building internal tools and workflows using low-code systems like Retool (or similar), plus the ability to drop into code when needed. Strong understanding of APIs, data flows, authentication, and enterprise integration patterns (REST, webhooks, SSO/SAML/OIDC, SCIM, ETL, file-based eligibility). Experience running security reviews and talking confidently about privacy, data handling, encryption, access control, and auditability. Excellent written communication: you can produce crisp technical docs, scopes, and implementation plans. High autonomy: you can take a vague outcome and turn it into a working system with minimal oversight. A bias for action and ownership: you don’t escalate problems, you solve them. Bonus points if you have experience with HR tech, benefits platforms, PEO ecosystems, or healthcare-adjacent products. SOC 2 environments and security/compliance workflows. HubSpot (including automation/workflows), data hygiene, and CRM-integrated operational tooling. Event-driven architectures, queueing, retries, and observability (logging/metrics/tracing). AI or data-heavy products. What Success Looks Like (6–12 Months) Enterprise deals move faster because technical discovery is crisp and objections get handled with confidence and proof. Security reviews become repeatable and efficient because artifacts and processes are dialed. Onboarding becomes more automated and less manual; Customer Success spends time on outcomes, not admin. Integrations are reliable, monitored, and standardized across customer types (direct + channel). Sales and Customer Success trust you as an execution partner who unblocks growth and hardens the product. Perks Market competitive compensation and opportunity for equity in a fast-growth startup Remote-first work with flexibility and autonomy High ownership and the chance to define how this function works A deeply mission-driven culture focused on real-world impact