Scalable Accounts Strategy Manager
hace 3 semanas
About the Role
Uber Eats Mexico is looking for a sharp, highly motivated individual to join our commercial team. Our team's mission is to maintain a highly engaged restaurant base by improving and accelerating our scaled account management treatment.
This role focuses on working efficiently and effectively with a high-volume portfolio of SMB partners by deepening the relationship to increase retention as well as grow revenue and expand service by upselling marketing products.
What You'll Do- Manage a portfolio of Uber Eats scalable & semi-scalable SMB restaurant partners in two of our core TUs (Central and SE)
- Analyze data and identify business needs to turn into projects
- Define and implement the strategy to grow and improve experience from our partners
- Build processes and standardize best-practices within merchant success and your territory
- Proactively maintain scalable communication channels
- Upsell merchants on marketing products (ads, offers, etc) and unlock investment & operations opportunities from key partners
- Partner with our operations and support on managing the relationship, issue, and questions of merchants
- Track KPI and OKR to understand their success, issues, or opportunities (for all the portfolio from your team)
- Conduct regular business reviews (quarterly, monthly) to review sales, marketing, etc
- Excellent interpersonal skills in Spanish and English
- Data proficiency: being able to take basic commercial data and making it digestible to our merchant partners and your team
- 4+ years ideally working with high-volume accounts portfolio management, operations and analytics with a proven track record in quantitative fields: sales operations, consulting, strategy
- Stakeholder management with a wide range of levels & areas
- Experience upselling promotional products and ads
- Outstanding work ethic and attention to detail
- Excellent communication skills that enable you to optimally listen, interpret, transmit and present initiatives
- English proficiency
- SQL experience
- Team management
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
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