Technical Support
hace 4 semanas
We are looking for Payment Devices to join our customer service team.
Position Overview:
As a Payment Devices Specialist at spotOn, you will play a crucial role in ensuring our clients receive unparalleled technical support. You will be responsible for diagnosing and resolving technical issues promptly, maintaining a high level of customer satisfaction.
Responsibilities:
- Manage, process and resolve technical issues in an accurate and timely manner.
- Provide excellent customer service through verbal and written communication.
- Focus on problem solving, on handling difficult and high-stress situations.
- Maintain a deep understanding of our products and services, staying up-to-date with the latest features and updates to better assist customers.
Requirements:
- Advanced English (C1)
- 1-3 years of experience working in a customer service and tech support environment
- Excellent customer relationship skills and a passion for achieving goals.
- Knowledge and experience in troubleshooting
- Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
- Excellent verbal and written communication skills to manage internal and external relationships.
- Ability to establish lasting relationships with clients and colleagues.
- High school diploma or equivalent (minimum).
- It is valued to have completed university or technical studies.
Qualifications:
- Technical Expertise: Proven experience in providing technical support, with a strong understanding of hardware and software troubleshooting.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Problem-Solving: Strong analytical and problem-solving abilities, with a commitment to finding solutions to complex technical issues.
- Customer Focus: Dedication to delivering outstanding customer service and ensuring customer satisfaction.
- Documentation: Proficiency in maintaining accurate and organized records of customer interactions.
- Teamwork: Ability to collaborate effectively with colleagues and cross-functional teams.
- Adaptability: Flexibility to adapt to changing technologies and customer needs.
Benefits:
- Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn
- Food Vouchers $1500.00 mxn pesos monthly
- Law benefits
- SGMM
- Visual Insurance
- Dental Insurance
- Life Insurance
- Two days off per week
- Total Pass (gym)
- Development & career plan
If you believe you meet the above requirements and are looking for an exciting opportunity in the customer service field, we invite you to apply. We look forward to receiving your application
#LI-Onsite
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
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