Customer Care Specialist

hace 4 semanas

Santiago NL, México Kerry Group plc A tiempo completo

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Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

O verview of role:

The Customer Care Specialist is responsible for supporting delivery of a world class customer experience to our customers. Delivering critical support in line with agreed service levels for the overall Customer Care organization. Demonstrating ownership & accountability, ensuring customer requirements related to customer orders service and data management requests are efficiently & accurately processed within the agreed timelines with clear connectivity and collaboration with the wider team to enable end to end case management.

Key responsibilities

Responsibilities:

  • Maintain professional, timely and effective communication with all parties
  • Process orders and requests in line with company procedures and propose improvements to procedures and processes
  • Enter and process customer orders/changes according to department policies and procedures
  • Work with cross-functional teams (accounts payable, supply chain, sales,) to resolve customer requirements when necessary.
  • Remain fully flexible to meet business requirements and demands
  • Continuous Excellence to improve workflow processes.
  • Case Management through Salesforce
  • Report and data maintenance
Qualifications and skills
  • Customer orientation.
  • Efficient collaboration with clients and internal stakeholders.
  • Communication and negotiation skills with internal and external clients.
  • Ability to take responsibility for efficient problem resolution.
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