Service Project Administrator

Job Description - Service Project Administrator (008VBX)

Service Project Administrator - 008VBX

Main Mission:

To manage execution of Field Services customers projects following applicable company policies and processes (CPP4S Customer Project Process for Services).

To lead project team (Design, Planning, Purchasing, Contract, On-site implementation… ) and insure customer satisfaction, safety compliance and financial performance.

To manage Customer relationship and third parties within project scope. Accountable for project execution according to contract & specifications

Lead the project Launch

• Budget confirmation andproject profitability

• Project hand over with tendering team and Project file analysis

• Ensure Order Managerbook projectproperly within ERP including invoicing plan.

• Validation payment mechanisms (letter of credit, bank guarantee, insurance, payment method, etc...)

• Schedule validation and preparation ofproject planning and clear milestones.

• Set-up project organization/team and responsibilities definitions

• Risks analysis and potential change order identification

• Organize Internal kick off meeting.

• Send PO Acknowledgement receipt to customer and confirm the “Coming into Force”

• If requested by Customer, organizecustomerkick off meeting.

Lead the project team through task planning

• Responsible to define the project workload plan, follow progress in line with scope of work and deliverables till completion.

• Animate the communication within the team.

• Ensure site activity scope & schedule is communicated to FSR manager/planner

• WO creation in BFS for site jobs and scheduled in line with project schedule.

• WO to be created at project booking stage

• Manage project contract ensuring fulfillment of Schneider Electric contractual obligations and application of its contractual rights.

Systematic review of deviations against specifications.

Ensure operational Project management success

• Is accountable to ensure full safety for involved parties all along project Execution

• Understandproject’s contractualscope or additional requirements, be pro-active to generate change order to improve GM

• Time Management: Ensure project schedule is made/reviewed/updated and monitor to ensure timely completion of project

• Quality Management : Continuously monitor customer satisfaction, and strive for improvement. Lead the issue resolution (hot loop) in the project and provide inputs for continuous improvement (cold loop).Proper customer communication and update

• Customer first point of contact on project team interaction (correspondences, emails, calls, meetings, ...) to ensure consistent execution

• Ensure project review happens at the appropriate level as per defined project governance process

• Ensure timely reporting and escalation to manage project events/issues impacting project performance or compliance with governance principles.

• Cost Management: Monitor and control Project spending versus budget. Strive for gross margin improvement.

• Identify and alert on execution risks. Be proactive in resolving issues. Escalate to Sales to manage claims & variation orders

• Accountability on project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition. Ensureappropriate actions to timely recover customer receivables (payments…) are done

• Ensure compliance to the statutory requirements

• Project closure andproject documentationarchival

• Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks.

• Anticipate book to bill forecast estimation based on upcoming projects.

• Accountability on project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition. Ensureappropriate actions to timely recover customer receivables (payments…) are done

• Ensure compliance to the statutory requirements

• Project closure andproject documentationarchival

• Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks.

• Anticipate book to bill forecast estimation based on upcoming projects.

Qualifications

Main Mission:

To manage execution of Field Services customers projects following applicable company policies and processes (CPP4S Customer Project Process for Services).

To lead project team (Design, Planning, Purchasing, Contract, On-site implementation… ) and insure customer satisfaction, safety compliance and financial performance.

To manage Customer relationship and third parties within project scope. Accountable for project execution according to contract & specifications

Lead the project Launch

• Budget confirmation andproject profitability

• Project hand over with tendering team and Project file analysis

• Ensure Order Managerbook projectproperly within ERP including invoicing plan.

• Validation payment mechanisms (letter of credit, bank guarantee, insurance, payment method, etc...)

• Schedule validation and preparation ofproject planning and clear milestones.

• Set-up project organization/team and responsibilities definitions

• Risks analysis and potential change order identification

• Organize Internal kick off meeting.

• Send PO Acknowledgement receipt to customer and confirm the “Coming into Force”

• If requested by Customer, organizecustomerkick off meeting.

Lead the project team through task planning

• Responsible to define the project workload plan, follow progress in line with scope of work and deliverables till completion.

• Animate the communication within the team.

• Ensure site activity scope & schedule is communicated to FSR manager/planner

• WO creation in BFS for site jobs and scheduled in line with project schedule.

• WO to be created at project booking stage

• Manage project contract ensuring fulfillment of Schneider Electric contractual obligations and application of its contractual rights.

Systematic review of deviations against specifications.

Ensure operational Project management success

• Is accountable to ensure full safety for involved parties all along project Execution

• Understandproject’s contractualscope or additional requirements, be pro-active to generate change order to improve GM

• Time Management: Ensure project schedule is made/reviewed/updated and monitor to ensure timely completion of project

• Quality Management : Continuously monitor customer satisfaction, and strive for improvement. Lead the issue resolution (hot loop) in the project and provide inputs for continuous improvement (cold loop).Proper customer communication and update

• Customer first point of contact on project team interaction (correspondences, emails, calls, meetings, ...) to ensure consistent execution

• Ensure project review happens at the appropriate level as per defined project governance process

• Ensure timely reporting and escalation to manage project events/issues impacting project performance or compliance with governance principles.

• Cost Management: Monitor and control Project spending versus budget. Strive for gross margin improvement.

• Identify and alert on execution risks. Be proactive in resolving issues. Escalate to Sales to manage claims & variation orders

• Accountability on project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition. Ensureappropriate actions to timely recover customer receivables (payments…) are done

• Ensure compliance to the statutory requirements

• Project closure andproject documentationarchival

• Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks.

• Anticipate book to bill forecast estimation based on upcoming projects.

• Accountability on project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition. Ensureappropriate actions to timely recover customer receivables (payments…) are done

• Ensure compliance to the statutory requirements

• Project closure andproject documentationarchival

• Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks.

• Anticipate book to bill forecast estimation based on upcoming projects.