Service Management Practice Lead
hace 3 semanas
If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Service Management Practice Lead
We are looking for a Service Management Practice Lead to join Traded Risk IT and take responsibility for the operational management of our Production Services in the Americas region.You will manage a team in region and engage with both IT and business teams globally. This is an exciting opportunity to join an established team and make a key contribution.
What you’ll do
· Lead and develop a highly skilled, multi-disciplinary Traded Risk IT team in the Americas Region
· Be accountable for Service Management governance across the Traded Risk Production estate
· Actively participate in the identification and resolution of incidents associated with our IT services, partnering with Engineering & Infrastructure Teams as and when required
· Act as an escalation point for major Production issues ensuring they are reported, communicated and escalated by following defined processes
· Be responsible for Release Governance for major changes, change exceptions, emergency changes and Service Protection Periods
· Ensure the Production environment is compliant with a range of IT and Cyber Security controls
· Promote, embed and continually improve processes and ways of working focusing on Agile, DevOps and SRE
· Build trust-based relationships with key Business and IT stakeholders
· Partner with Engineering teams located in China, India and Poland
· Contribute, monitor and report on progress towards shared goals and OKR’s
· Undertake detailed analysis of Service Management related data to understand themes and to identify areas for improvement
· Represent Traded Risk IT in Regional Meetings, Working Groups, and Service Management Forums
· Provide oversight for Fire Drills associated with Incident, Problem and Change Management
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