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Job Summary
We are seeking a dedicated Systems Engineer with 2 to 4 years of experience to join our team. The ideal candidate will have a strong background in Incident Management Service Desk Service Now and Windows. Additionally experience in Medicare & Medicaid Claims Claims and Payer domains is essential. This role will involve managing and resolving technical issues ensuring smooth operations and contributing to the overall success of our healthcare services.
Responsibilities
Manage and resolve technical incidents efficiently to minimize downtime and ensure smooth operations.Oversee the Service Desk to provide timely and effective support to end-users.Utilize Service Now to track manage and resolve incidents and service requests.Maintain and support Windows environments to ensure optimal performance and security.Collaborate with cross-functional teams to address and resolve complex technical issues.Provide technical expertise in Medicare & Medicaid Claims ensuring compliance and accuracy.Handle claims processing and payer-related tasks with precision and attention to detail.Develop and implement strategies to improve incident management processes and service desk operations.Monitor system performance and proactively address potential issues to prevent disruptions.Ensure all incidents and service requests are documented accurately and resolved within SLA.Conduct root cause analysis to identify and address underlying issues.Provide training and support to end-users to enhance their technical skills and knowledge.Contribute to the continuous improvement of IT services and processes.Qualifications
Possess a strong background in Incident Management with a proven track record of resolving technical issues efficiently.Demonstrate expertise in managing a Service Desk providing timely and effective support to end-users.Have hands-on experience with Service Now for tracking and managing incidents and service requests.Show proficiency in maintaining and supporting Windows environments.Exhibit knowledge and experience in Medicare & Medicaid Claims ensuring compliance and accuracy.Handle claims processing and payer-related tasks with precision and attention to detail.Demonstrate the ability to collaborate with cross-functional teams to resolve complex technical issues.Possess strong analytical and problem-solving skills to conduct root cause analysis.