Junior Technical Customer Support Engineer
hace 4 semanas
Responsibilities
Join our Kondor Engineering Support Group in Guadalajara, where you’ll play a crucial role in delivering exceptional customer service to both local and international clients. As part of the Fusion Capital Kondor team, you’ll work with a market-leading trade and risk management solution that empowers global trading activities. Our platform is flexible, customizable, and provides real-time coverage across various asset classes and market instruments. We’re seeking enthusiastic individuals who are eager to learn and contribute to our amazing team.
Responsibilities & Deliverables:
As a Junior Technical Customer Support Engineer, you’ll be responsible for:
Timely User Support:
- Responding to user requests within defined Service Level Agreements (SLAs).
- Ensuring clients can effectively utilize our product according to their needs.
Issue Resolution:
- Keeping clients informed about the progress toward resolving their issues.
- Tracking and managing issues sent to other departments to achieve client satisfaction.
Process Improvement:
- Collaborating with the triage team once you’ve gained sufficient experience.
- Contributing to monthly, quarterly, and ad-hoc reports.
- Providing valuable feedback to other departments.
- JIRA Integration:
- Creating defects in JIRA as necessary.
- Leveraging JIRA for efficient issue tracking and resolution.
Required Experience:
Communication Skills: Excellent verbal and written communication abilities.
Analytical Mindset: Strong problem-solving skills and attention to detail.
Customer Focus: A genuine desire to understand and meet client needs.
Language Proficiency: Strong communication in English both written and verbal.
Education ( an asset): Degree or experience in a related field
Technical Knowledge:
- Familiarity with Unix/Linux/Windows Server environments.
- Understanding of MS-SQL/Sybase databases.
- Knowledge of OpenOIDC/Oauth2/LDAPs (an asset).
- Exposure to Kubernetes/OpenShift/Helm (an asset).
- Cloud experience (an asset).
#LI-CC1
-
Junior Technical Customer Support Engineer
hace 5 días
Guadalajara, México Finastra USA Corporation A tiempo completo**Responsibilities**: Join our Kondor Engineering Support Group in Guadalajara, where you’ll play a crucial role in delivering exceptional customer service to both local and international clients. As part of the Fusion Capital Kondor team, you’ll work with a market-leading trade and risk management solution that empowers global trading activities. Our...
-
Junior Technical Customer Support Engineer
hace 4 semanas
Guadalajara, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completoThis company values diversity and is a proud member of myGwork – a leading global platform for the LGBTQ+ business community.Responsibilities:Join the Kondor Engineering Support Group in Guadalajara to provide top-notch customer service to local and international clients.Work with the Fusion Capital Kondor team on a cutting-edge trade and risk management...
-
Junior Technical Customer Support Engineer
hace 2 semanas
Guadalajara, Jalisco, México myGwork - LGBTQ+ Business Community A tiempo completoThis company values diversity and is a proud member of myGwork – a leading global platform for the LGBTQ+ business community.Responsibilities:Join the Kondor Engineering Support Group in Guadalajara to provide top-notch customer service to local and international clients.Work with the Fusion Capital Kondor team on a cutting-edge trade and risk management...
-
Junior Technical Customer Support Engineer
hace 4 semanas
Guadalajara, México Finastra A tiempo completoResponsibilitiesJoin our Kondor Engineering Support Group in Guadalajara, where you’ll play a crucial role in delivering exceptional customer service to both local and international clients. As part of the Fusion Capital Kondor team, you’ll work with a market-leading trade and risk management solution that empowers global trading activities. Our platform...
-
Junior Technical Customer Support Engineer
hace 2 semanas
Guadalajara, México Finastra A tiempo completoResponsibilitiesJoin our Kondor Engineering Support Group in Guadalajara, where you’ll play a crucial role in delivering exceptional customer service to both local and international clients. As part of the Fusion Capital Kondor team, you’ll work with a market-leading trade and risk management solution that empowers global trading activities. Our platform...
-
Junior Technical Customer Support Engineer
hace 2 semanas
Guadalajara, Jalisco, México Finastra A tiempo completoResponsibilitiesJoin the Kondor Engineering Support Group team in Guadalajara and be a key player in providing top-notch customer service to clients both locally and internationally. As a member of the Fusion Capital Kondor team, you will work with a leading trade and risk management solution that supports global trading activities. Our platform offers...
-
Junior Technical Customer Support Engineer
hace 4 semanas
Guadalajara, Jalisco, México Finastra A tiempo completoResponsibilitiesJoin the Kondor Engineering Support Group team in Guadalajara and be a key player in providing top-notch customer service to clients both locally and internationally. As a member of the Fusion Capital Kondor team, you will work with a leading trade and risk management solution that supports global trading activities. Our platform offers...
-
Junior Technical Customer Support Engineer
hace 4 semanas
Guadalajara, Jal., México Finastra A tiempo completoResponsibilities Join our Kondor Engineering Support Group in Guadalajara, where you’ll play a crucial role in delivering exceptional customer service to both local and international clients. As part of the Fusion Capital Kondor team, you’ll work with a market-leading trade and risk management solution that empowers global trading activities. Our...
-
Junior Technical Customer Support Engineer
hace 4 semanas
Guadalajara, Jalisco, México Finastra A tiempo completoResponsibilitiesJoin our Kondor Engineering Support Group in Guadalajara, where you'll have a key role in providing outstanding customer service to clients locally and internationally. As a part of the Fusion Capital Kondor team, you'll be working with a top-notch trade and risk management solution that supports global trading operations. Our platform is...
-
Junior Technical Customer Support Engineer
hace 4 semanas
Guadalajara, México myGwork - LGBTQ+ Business Community A tiempo completoThis inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. ResponsibilitiesJoin our Kondor Engineering Support Group in Guadalajara, where you'll play a crucial role in delivering exceptional customer service to both local and international clients. As part of the Fusion Capital Kondor team, you'll work...
-
Technical Support Engineer
hace 2 semanas
Guadalajara, México ASMPT SMT, Inc. A tiempo completoThe Technical Support Engineer role is a customer focused role and is part of the Technical Support Services group. This group includes Technical Support, Customer Service and Training. The role involves daily interaction with ASMPT customers who are using a broad spectrum of ASMPT SMT Solutions hardware and software products. Expectation of this Technical...
-
Applications Engineer
hace 5 días
Guadalajara, México NXP Semiconductors A tiempo completo**Applications Engineer - Technical Support for Automotive Microprocessors** **Company Description** **Business Unit Description** Global Sales & Marketing (GSM) is responsible for amplifying the voices of the customer and of the market for the entire company and growing the NXP brand. Additionally, we are tasked with defining market requirements,...
-
Technical Operations Support
hace 2 meses
Guadalajara, México GrainChain Inc A tiempo completoGrainchain and tZero, joint venture. Grainchain is proud to announce an alliance with tZero in its effort to provide quality services and offer employment opportunities in an environment of professionalism and equity. Who We Are tZERO Group, Inc. is the global leader in Blockchain innovation for capital markets, focused on the development and...
-
Technical Analyst 2-support
hace 2 meses
Guadalajara, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Ms Dynamics Product Support Engineer
hace 2 días
Guadalajara, México Atriyo LLC A tiempo completo**Job Title**: Microsoft Dynamics Product Support Engineer **Location**:Guadalajara and Mexico, City, Mexico **Salary**:Open **Position**:Fulltime **Role 1: MS Dynamics 365 - F&O - Technical Engineer/Consultant** **Role 2: MS Dynamics 365 - F&O - Finance Functional Engineer/Consultant** **Role 3: MS Dynamics 365 - SCM Functional...
-
Customer Support Engineer
hace 3 semanas
Guadalajara, México BMC Software A tiempo completo**Basic Information**: Country Mexico State Jalisco City Guadalajara Date Published 20-Feb-2023 Job ID 36607 Travel Amount None **Description and Requirements**: LI-OG1 BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation,...
-
IT Support Engineer
hace 2 meses
Guadalajara, México Oracle A tiempo completoIT Support Engineer -2300000F **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Oracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, helping customers solve technical issues usually by remote diagnosis on the phone or...
-
IT Support Engineer
hace 1 mes
Guadalajara, México Oracle A tiempo completoIT Support Engineer -23000066 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Oracle IT-Support personnel have a deep understanding of the company products and extensive experience in troubleshooting, helping customers solve technical issues usually by remote diagnosis on the phone or...
-
Senior Technical Support Analyst
hace 2 meses
Guadalajara, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Software Support Engineer
hace 5 días
Guadalajara, México amdocs A tiempo completo**Job ID**: 172743 **Required Travel** :Minimal **Managerial - No** **Location**:MEXICO- GUADALAJARA (Amdocs Site)** **Who are we?**: **In one sentence**: Responsible for providing best-in-class technical support to a global customer base. Maintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying...