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Customer Service
hace 3 días
Schneider Electric has an opportunity for a Customer Service Representative in our CDMX Plant .
Mission
• To be on top of Customer Requests and make sure to communicate dates and prioritize customer orders. • Use MRP (right balance of Resource Vs Demand) to ensure stock availability on time at right place. • Collaborate with Upstream and Downstream Planning Leader and communicate priorities. Key Responsibilities • Run Distribution Requirement Planning process on its perimeter. • Define and update stock parameters to achieve service level objectives while optimizing inventory level. • Manage the purchase order portfolio, analyze stock discrepancies and perform adjustments. Main Activities • Ensure MRP (Demand vs Resource balancing) is executed in ERP and used as an input to drive replenishment. • Manage Customer Requests Workflows • Ensure the stock is available by analyzing and taking right actions to keep the Upstream Back Order Lines, Downstream Back Order Lines, Pre-Shortage, Shortage, Stock Coverage and Stock Health under control. • Define default transportation mode by using Air/Sea Tool and go through the workflow in case of transportation mode change. • Be primary contact of the suppliers and work closely with: Downstream Planning Leader for right prioritization in Production Scheduling and Queue Management Upstream Planning Leader for forecast validation before submission to suppliers , Transportation / Logistics team to track the shipments.
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