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Head of Claims

hace 3 meses

Miguel Hidalgo, México WTW A tiempo completo

The Role

Client Portfolio Management:

• Cultivate robust relationships with clients to thoroughly understand their insurance needs and ensure these requirements are met effectively.

• Continuously monitor and adapt to changes in client circumstances to ensure insurance coverage remains aligned with their evolving needs.

• Collaborate with other divisions within WTW to address cross-specialty client needs, maintaining a cohesive and consistent approach.

• Gain a deep understanding of clients’ businesses and their risk management requirements, delivering solutions through ongoing service and support.

• Apply and, when necessary, clarify business unit policies and procedures to clients and internal teams.

• Identify and engage with primary budget holders and decision-makers within client organizations to build and sustain strong relationships.

• Provide technical, industry, and subject matter expertise as required, leveraging specialized knowledge within the business unit and across the Group.

• Develop and execute strategies for solution structuring, pricing, and placement to meet client needs while ensuring profitable business outcomes.

• Drive portfolio growth by identifying and capitalizing on opportunities within existing client relationships.

Retention and Growth:

• Fulfill cross-sell and up-sell opportunities to maximize client value.

• Promote new business referrals and recommendations from current clients.

• Conduct renewal market presentations and negotiations, offering well-considered recommendations to clients.

• Lead the sales process and business area practices to win, retain, and develop profitable new clients.

• Build and maintain a pipeline of prospective clients in collaboration with your team.

• Respond promptly and accurately to daily client service needs and new business inquiries.

• Seek out and act on opportunities to collaborate with colleagues to enhance account penetration and cross-selling potential.

Placement Management:

• Maintain strong working relationships with market partners as necessary.

• Ensure transparency regarding agency and other commitments to carriers and clients.

• Oversee compliant processing of contracts in alignment with FCA, CEM, and contract certainty requirements.

• Review policies, market presentations, and client documentation to ensure accuracy and appropriateness.

• Design insurance programs and pricing structures that align with client needs, leveraging knowledge of the client, market conditions, and industry sector.

• Optimize revenue from new and existing clients by utilizing a full range of placement channels and market options tailored to client segments.

Operational:

• Adhere to business procedures and operational requirements consistently, mainly with the one launched by the Region on August 2024 (attached).

• Proactively develop and present solutions to ensure high client retention rates.

• Communicate effectively with clients, associates, markets, and other stakeholders to enhance service delivery.

The Requirements

• Extensive knowledge of all Lines of Busines (P&C, Natural Resources, Aerospace, Marine, Finex, Construction, among others) insurance market, both UK and internationally.

• Preferably holds a degree or possesses relevant industry experience.

• Demonstrates strong communication, negotiation, and influencing skills.

• Exhibits proficiency in problem-solving, planning, and budgeting.

• English skills, written and talked, minimum 75%

Equal Opportunity Employer