Technical Customer Success Manager

hace 1 mes

Ciudad de México Appian A tiempo completo

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

We are seeking a Customer Success Manager to join our Customer Success team. In this role, you will advise customers on how to maximize the value they get from Appian software. Through planning sessions, you will discover the customer’s business goals and develop a tailored plan to guide them toward achieving their desired outcomes. As a Customer Success Manager, you will regularly monitor progress against this plan, looking for and mitigating risks.

What you’ll do:

  • Perform discovery sessions to understand the customer’s desired outcomes, translate these priorities into actionable plans and then drive execution of these plans with the customer.

  • Drive adoption by empowering clients to become self-sufficient with building process applications on their own.

  • Identifying potential areas of value for Appian within the client’s business and explaining the associated value proposition

  • Identify and remove any barriers for successful adoption and expansion of the customer’s use of Appian software

  • Maintain engagement with key client stakeholders in order to monitor account health and ensure alignment with their priorities

You’ll be successful in this role if you are:

  • Comfortable identifying drivers of business performance and value creation and can communicate the connection between technology investments and important business outcomes.

  • Not an order taker; asks “why” questions and solve the right problems

  • A natural problem solver able to quickly get to the root cause of problems and identify the optimal path to a solution. Your “grit” and determination enables you to find ways past obstacles and setbacks.

  • Not content to ‘sit back’, and have a proactive posture in looking for ways to have an impact.

  • An excellent communicator and is comfortable presenting to a wide range of stakeholders, from technical resources to senior executives.

  • Able to challenge the perspective of others or manage difficult conversations when necessary.

  • Strong proponent of Agile best practices who can drive an agile transformation, can clearly articulate the benefits of Agile over Waterfall, and understands how to avoid the traps (WAgile)

Required skills and experience:

  • Bachelor’s degree

  • You have prior experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI)

  • You have prior experience with configuration, deployment, and testing of enterprise software applications

  • You have prior experience coding, building and/or integrating web services, data integration architecture, designing complex solutions, and/or designing databases

  • You’re well educated, with at least a BS in Computer Science or related field/degree in addition to 10+ years of experience

  • Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers

  • Good understanding of enterprise architecture principles and the ability to quickly grasp and distinctly explain technological and business concepts.

  • Experience with agile software development practices

  • Bilingual or Business proficiency of the English language.

  • Willingness to travel 50%

This role is based at Appian's Mexico City office in Coyoacán. Employees hired for this position will have the opportunity to work in a flexible, hybrid environment. If you are not already located in the Mexico City Area, your willingness to relocate will be a contingency for this position.

Tools and Resource

  • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
  • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.

  • Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: Twitter, LinkedIn.

Appian Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination. Appian provides reasonable accommodations to applicants and employees in accordance with all applicable laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ***************@appian.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Appian's Privacy Policy

  • Customer Success Account Manager

    hace 4 semanas

    Ciudad de México Microsoft A tiempo completo

    We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México Momentum Reim A tiempo completo

    Available vacancies Customer Success Manager Customer Success Manager ¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como Customer Success Manager Somos Sesame HR, la solución digital que ayuda a equipos de Recursos Humanos , managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México DFO Global Performance Commerce Limited A tiempo completo

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane. **SUMMARY**: **GPC** has an immediate...

  • Customer Success Manager

    hace 4 semanas

    México RPMGlobal A tiempo completo

    Transforming the Future with the Convergence of Simulation and Data Customer Success Manager (Data Analytics) Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México Book4time A tiempo completo

    **Customer Success Manager** Book4Time is a global leader in wellness and recreation management solutions for the hospitality market. Our SaaS platform manages the end-to-end guest experience and back office operations for hotels, resorts, casinos and private clubs in over 85 countries. We are looking for a resourceful Customer Success Manager that can...

  • Customer Success Specialist

    hace 2 semanas

    Ciudad de México Rarible, Inc. A tiempo completo

    Interested in building Web 3 with us? The next few years in crypto, NFTs, and Web3 belong to builders and believers — not short-term speculators. At Rarible, we believe that Web 3 will spread only when teams create excellent infrastructure, fill gaps, and provide solutions that benefit communities and create a better internet for everyone. If this...

  • Customer Success Manager Mexico City

    hace 3 semanas

    Ciudad de México AppsFlyer UK Ltd. A tiempo completo

    Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for one of our Customer Success Manager positions. This is an opportunity to work with LATAM’s top advertisers (Rappi, Etermax and OLX among...

  • Customer Success Manager

    hace 4 semanas

    México Trellix A tiempo completo

    The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational offerings, and...

  • Customer Success Representative

    hace 3 semanas

    Ciudad de México DiliTrust A tiempo completo

    For over 20 years, DiliTrust has been supporting legal departments in their  digital transformation and is one of the world´s leader in LegalTech. We have offices in Paris, Madrid, Milan, Montreal, Toronto, Mexico and Lima. More than 2000 companies are using our products in over 50 countries. Are you passionate about digital innovation and customer...

  • Lead Customer Success Manager

    hace 4 semanas

    Ciudad de México GE Digital A tiempo completo

    **Job Description Summary**: Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on...

  • Customer Success Expert

    hace 4 semanas

    Ciudad de México DFO Global Performance Commerce Limited A tiempo completo

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **SUMMARY**: **GPC** has an immediate opening for a **Customer Success Expert** to support the onboarding and ongoing relationships of its ecommerce customers. As a **Customer Success Expert**, you will play a critical role in...

  • Enterprise Customer Success Manager

    hace 4 semanas

    Ciudad de México Incode Technologies A tiempo completo

    **REIMAGINE TRUST** Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail,...

  • Customer Success Manager

    hace 4 semanas

    Ciudad de México Grupo Sicoss A tiempo completo

    Somos un grupo con más de 50 años de experiência, compuesto por empresas dedicadas al desarrollo de sistemas tecnológicos, transformación digital, atención y servicio en nómina, contabilidad y recursos humanos, educación y hotelería de lujo. **Sexo**: Indistinto **Edad**: Indistinto **Escolaridad**:Licenciatura Administración y/o Económicas,...

  • Technical Digital Customer Engagement Manager

    hace 4 semanas

    Ciudad de México SAP A tiempo completo

    **We help the world run better** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we...

  • Customer Success Manager

    hace 6 días

    Ciudad de México Yalo Inc. A tiempo completo

    **Yalo**: Hi! This is Yalo! We are on a mission to bring conversational commerce to the world... Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what you wanted??? Yep... neither do we. That is why at Yalo we are marrying the scale...

  • Senior Customer Success Manager

    hace 4 semanas

    Ciudad de México Improvado A tiempo completo

    **Please note: this position is just for those who are ready to work due to the USA holidays schedule** **Mission** Improvado is committed to empowering the revenue of marketing teams to make business decisions through data simplification. Today, data lives in many different silos, and business users need to rely on scarce technical resources in order to...

  • Customer Success Associate Ii

    hace 4 semanas

    Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...

  • Customer Success Manager, Associate

    hace 4 semanas

    Colonia Lomas de Chapultepec, México Infor A tiempo completo

    _**Customer Success Manager, Associate**_ _will provide scalable services to customers including but not limited to - onboarding, customer requests, and references._ **A Day in The Life Typically Includes**: - Provide Infor customers with guidance and helping customers achieve maximum value from their Infor investment in a 1 to many format. - Provide...

  • Customer Success Associate

    hace 1 semana

    Ciudad de México CARTO A tiempo completo

    Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the “where” and the “why” of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as Ford, KFC, Verixon, Vodafone,Decathlon, and...

  • Customer Success Manager

    hace 7 días

    Ciudad de México Belvo A tiempo completo

    **A little bit about us**: We are Belvo, an open finance API platform with the bold vision of democratizing access to financial services in Latin America. We enable any financial innovator to access and interpret financial data - as well as initiate payments from their end-users accounts. We’re turning the messy complexities of the Latin American financial...