Customer Success Manager, Associate
hace 2 semanas
_**Customer Success Manager, Associate**_ _will provide scalable services to customers including but not limited to - onboarding, customer requests, and references._
**A Day in The Life Typically Includes**:
- Provide Infor customers with guidance and helping customers achieve maximum value from their Infor investment in a 1 to many format.
- Provide attention for customers to minimize disruption, maximize the existing software adoption and utilization, and achieve business outcomes
- Deliver LIVE and recorded webinar sessions that improve customer experience.
- Identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan.
- Customer retention including supporting the renewal process
- Secure customer references by creating raving fans
- Specific Customer Lifecycle support may include: onboarding sessions, adoption workshops, proactive outreach to customers, mutual benefit touchpoints, report on customer health, show progress of customer adoption derived from technology and service investment, perform benchmarking as appropriate
**Required skills**:
- Internal and external communication skills including oral, written, presentation, and active listening
- Ability to accomplish and complete tasks with accuracy working with consistent high-quality
- Interest in technology and ability to understand technical concepts and data
- Proficiency in English
**Preferred Qualifications**:
- Bachelor's Degree or equivalent experience
- Collaboration skills and ability to work successfully with teams and build professional relationships
- Experience with ERPs
- Experience working with customers to have a good working knowledge of customer management, support, & experience
Tipo de puesto: Tiempo completo
Salario: $15,000.00 - $20,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 8 horas
Prestaciones:
- Bebidas gratis
- Estacionamiento gratuito
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
- Vales de restaurante
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