Service Manager

hace 3 días


Ciudad de México Fyte A tiempo completo

Service Manager – 📍 Mexico City

🔊 At Fyte Mexico, we are looking for a Customer Service Manager in Mexico City for a leading company in the premium home retail sector. 🏠

💼 The primary objective or purpose of this position:
- Deliver outstanding and consistent service experiences to customers within the designated market scope.
- Manage and oversee the performance of service operations delivered by teams, service partners, and vendors, ensuring they meet defined quality standards (service levels) and stay within budget.
- Align and budget service operations according to overall business objectives, standards, and internal SLAs, in collaboration with Regional CC and Regional PROF operations, and in-cluster coordination with the Service Director.

💬 What Responsibilities will you face? ⚡️
- Be responsible for E2E customer service processes and their associated customer experience including Service-to-Sales offering customers the full service portfolio as well as appliances and accessories & consumables Ensure applying best practice, develop continuous improvement plans and make recommendations based upon customer and team insight (e.g., insights and knowledge on the use of new tools and technologies: e.g. remote service).
- Ensure a yearly service business plan achieving a positive Service result while delivering the Service quality to customers (quality assurance, compliance, regulatory and legal obligations are met across all interactions) including an effective resource planning with full resource utilization and effective service demand coverage (cost efficiency).
- Manage and control the day to day performance of the Service Business Support (incl. contact center activities).
- Plan and align a SLA for services for PROF and deliver accordingly (stand-alone S-VG).
- Engage with 3rd party service providers according to the Service Partner Program.
- Be responsible for the recruitment, training, induction and coaching. Work closely with CSI, HR, and Training delivery teams.

⚠️ Competencies/Skills for the position:
📚 Education: •Basic technical degree and ideally a further higher education as Master Craftsman, Technical Merchant or Bachelor in Industrial Engineering or equivalent
👨🏻‍💻 Work experience:
5+ years business experience
2+ years experience in leading a service organization (or part of)
Experience in managing an operation through periods of significant change
🎓 Skills & Competencies required
Strong leadership capabilities, excellent communication skills Ability to engage and build relationship with RMDs, MDs and SDs across markets Superior ability to manage exteral vendors in a partnership program
Excellent written and oral communication in English



  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    IT SERVICE DELIVERY MANAGERA service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are incharge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPI's and managing budgets.ACTIVITIES Managing the...

  • Service Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Fyte A tiempo completo

    Service Manager – Mexico City At Fyte Mexico, we are looking for a Customer Service Manager in Mexico City for a leading company in the premium home retail sector The Overall obiective or Purpose of position Deliver a great and consistent service experience to customers of the market in scope Manage and control the performance of service operations...

  • Service Manager

    hace 3 días


    Ciudad de México, Ciudad de México Fyte A tiempo completo

    Service Manager – Mexico City At Fyte Mexico, we are looking for a Customer Service Manager in Mexico City for a leading company in the premium home retail sector. The primary objective or purpose of this position:Deliver outstanding and consistent service experiences to customers within the designated market scope. Manage and oversee the performance of...

  • Service Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México GFT Technologies A tiempo completo

    Service Manager: Mar 6, 2023 Location: Mexico City, MX, Working place: Hybrid¿Quiénes somos?GFT es una compañía tecnológica en la que confían instituciones financieras líderes a nível internacional para satisfacer las demandas de la transformación digital. La innovación y la creatividad forman parte de nuestro ADN y son la clave de nuestro...

  • Customer Service Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México ALTEN MÉXICO A tiempo completo

    Welcome to ALTEN Mexico, a renowned engineering company focusing on delivering cutting-edge solutions for engineering, technology, and product development projects with a dedicated team of over 350 professionals serving diverse industries like Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. ALTEN Mexico provides a wide...

  • Senior Service Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Backbase A tiempo completo

    HybridSenior Service ManagerIn this role, you will manage multiple complex services and be a bridge between Backbase internal teams and our clients. You will stand in front of our new service and become one of the crucial delivery managers.What you'll doAs a Service Manager, you are responsible for the successful delivery of pre-configured dev environments...

  • Service Manager

    hace 3 semanas


    Ciudad de México Novo Nordisk A tiempo completo

    Service Manager **Category**:Digital & IT**Location**:Ciudad de México, Ciudad de México, MX- Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre in Mexico City.- This will impact millions of people living with a chronic disease like diabetes and obesity. It will also impact your...

  • IAM Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    IAM MANAGERThe identity and Access Management ( IAM) Manager will be responsible to ensure that all Identity, Privilege and Access management operates efficiently, reliably and in compliance with required regulations, policies, and processes to support FCB's Business , security & integrity of the IT operationsACTIVITIES Discover , refine and analyze customer...

  • Sales Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Service Champions A tiempo completo

    We are seeking a dynamic and results-driven Residential Sales Manager to lead our residential sales team. The ideal candidate will have a strong background in HVAC sales, excellent leadership and employee development skills, and a proven track record of driving initiatives to meet and exceed sales targets.Key Responsibilities:Sales Leadership: Lead,...

  • Senior Service Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Backbase Inc. A tiempo completo

    In this role, you will manage multiple complex services and be a bridge between Backbase internal teams and our clients. You will stand in front of our new service and become one of the crucial delivery managers.What you'll doAs a Service Manager, you are responsible for the successful delivery of pre-configured dev environments with deployed components of...

  • Service Manager HP

    hace 2 semanas


    Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Job Description NTT Data Company, somos todas las personas que la formamos. Un equipo de más de profesionales, tan diverso cómo diversos son los 50 países en los que estamos presentes y los diferentes sectores en los que desarrollamos nuestra actividad; telecomunicaciones, entidades financieras, industria, utilities, energía, administración pública y...

  • Service Delivery Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Asesores en Computacion e Informatica, S.A. de C.V. - Miguel Hidalgo, Ciudad de México DF A tiempo completo

    Gestor de demanda / Service Delivery ManagerConocimientos:Liderazgo y coordinación de equipos multidisciplinarios (Equipos squad)Distribución de tareas y recursos para la ejecución de proyectosControl de indicadores para medir el progreso y la eficacia de los equipos de trabajoCiclo de vida de proyectos de TIMetodologías ágiles (Scrum, kanban)Gestión y...

  • Service Level Manager

    hace 3 semanas


    Ciudad de México Zebra Technologies A tiempo completo

    **Remote Work: Yes** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...

  • DevOps/service Manager

    hace 4 semanas


    Ciudad de México WTW A tiempo completo

    DevOps/Service Manager - Mexico City, MX February 15, 2024 - Support Actuarial Specialists with Risk and ICT Technologies. Technologies will include Igloo, Catastrophe Modelling, Azure SQL Databases, and Azure Virtual Desktops - Knowledge to resolve technical issues as needed, and/or validate recommended technical solutions. - Support escalations to ICT and...

  • Service Delivery Manager

    hace 4 semanas


    Ciudad de México Amaris Consulting A tiempo completo

    **Who are we? **:Amaris Consulting es una firma independiente de asesoría tecnológica que ofrece servicios de orientación y soluciones para las empresas. Reúne a más de 7 500 personas distribuidas en 5 continentes y más de 60 países. Con más de 1.000 clientes en todo el mundo, hemos implementado soluciones en proyectos importantes durante más de una...

  • Service Delivery Manager

    hace 4 semanas


    Ciudad de México amaris A tiempo completo

    Job description Buscamos consultores dinámicos para hacer crecer nuestro equipo de Sistemas de Información y Digital en Ciudad de Mexico. Tu experiência, conocimiento y compromiso nos ayudarán a enfrentar los retos de nuestros clientes. Estarás apoyando diferentes proyectos a través de tu experiência como Service Delivery Manager. **Sus principales...

  • Customer Service Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México AIG A tiempo completo

    Customer Service ManagerWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and...

  • Service Desk Manager

    hace 3 semanas


    Ciudad de México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...

  • Service Desk Manager

    hace 3 semanas


    Ciudad de México Toshiba Global Commerce Solutions - External A tiempo completo

    **The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...

  • Service Desk Manager

    hace 4 semanas


    Ciudad de México Toshiba Global Commerce Solutions, Inc. A tiempo completo

    **The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...