Business Intelligence Specialist
hace 1 mes
Payclip is changing the way payments work in Mexico We are empowering people to exchange value directly from a mobile device. Clip enables anyone to accept card payments, at any time, and anywhere by turning your smartphone or tablet into a card terminal. We're a well-funded quickly growing FinTech startup. We are the leaders in our market and are accelerating to extend our lead and move into new markets.
The Role
A Business Intelligence Specialist you will help us in developing, tracking, and analyzing main business KPIs in order to identify trends, patterns, hidden elements that would lead to significant business improvements.
Your insights on data would aid in the decision making process. You will be the source of information for the Operations team, which means that the information and insights that you provide will guide the strategies around Clip's experience.
To be successful in this position you need to be detailed oriented and extremely organized to always give order and structure to the data you will be working with. And you need to be a self-starter who can turn information into actionable projects that will improve our processes, technology and customer experience.. We are resilient in our attempts to improve our processes, if we fail, we go out there to find and try another solution, and so on until we find the right one.
What will I be doing?
- Weekly monitoring and delivering of business KPIs.
- Analyze small and big datasets from different data sources to turn info into insights and actions.
- Analyze, transform and interpret data to present and report business opportunities to internal stakeholders.
- Ability to analyze information from the most detailed input to the highest level possible.
- Identify, analyze, and interpret KPIs trends always looking to improve our business metrics.
- Generate insights to help improve the business and the day to day processes.
Ideal Candidate
- Bachelor's degree in Actuarial Science, Business Administration, Mathematics, Computer Science or related field.
- Experience as a Customer Success Analyst or 1 year of relevant experience monitoring and analyzing business KPIs.
- Advanced (Microsoft) Excel skills (Pivot Tables, Advanced formulas, VBA, Macros, Forecasting, etc.)
- Basic Knowledge of SQL and Business Intelligence tools.
- Basic Knowledge of Google sheets and the Google Workspace suite.
- Proactive and strong analytical skills to look over various sources of info to find tends and answers to business questions.
- Ability to identify opportunities and implement data-driven solutions, using the available info, always with a Customer Centric mindset.
- Top Notch Proactivity to find, not only opportunities, but also solutions to those opportunities.
- Business Intelligence skills to take info from various sources and turn it into insights and actions.
- Outstanding communication skills. You'll be working with and reporting to people with different backgrounds, you need to be able to communicate with all of them clearly and effectively.
- Ability to work with more than five stakeholders at the time, always prioritizing tasks and delivering quality work.
- Mastery in any of the following tools will be considered a plus: Salesforce (reports and dashboards), Sisense, Snowflake
In Clip, we are committed to a diverse and inclusive workplace. Clip does not discriminate under any basis of origin, gender, gender identity, sexual orientation, race, disability, age or other legal status. Clip is an equal opportunity employer.
If you are unstoppable, creative and have the skills we need, we want to hear from you
#LI-AM1
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