Manager, Business Intelligence

hace 3 semanas

Mexico City Stripe A tiempo completo

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support these scale needs.

What you’ll do

As the Business Intelligence Manager you will manage a team of technical operations and data analysts charged with maintaining payments performance for Stripe’s largest users. Your team will broadly be responsible for payments performance monitoring (triaging, investigating and responding to detected regressions), product support for payments optimization products, and engagement with users and other teams at Stripe to help ensure our users are maximizing their acceptance rates, and minimizing their costs and fraud. 

Analysts on your team will work at the core of Stripe's platform, ensuring the reliability of our payments stack and the health of the broader ecosystem. You will cultivate the happiness of your team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience.

Responsibilities

Recruit, manage, coach, and develop a new team of in-office Payments Conversion Operations Associates
Build your group into a data-driven team with strong analytical and SQL skills, a deep understanding of the ins and outs of payments, and the ability to work with users and financial partners to resolve problems
Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
Collaborate across the company, including account management, engineering, financial partnerships and product teams, to analyze and debug payment processing through the Stripe platform
Develop on your team - formalizing role definitions, defining charter and ownership boundaries and taking a newly formed team into a high-functioning one
Build a great culture and ensure team members are happy, effective, and growing in their career
Set clear goals and direction, and provide regular feedback on team members’ performance

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

At least 5+ years of people management experience 
8+ years of experience with data, including data analysis and investigations, A/B experimentation, data quality assessment, and/or data and reporting efficiency
Experience managing multiple, concurrent work streams, identifying and triaging technical issues and driving solutions with clear metrics to show impact
Strong customer service focus, with the ability to communicate and build relationships with technical and non-technical teams across internal and external stakeholders (including external financial partners and vendors)
Excellent analytical skills to investigate, prioritize, and identify the root cause of issues
Operational expertise (measuring/improving manual processes, motivating/engaging an operations team)
Experience working cross-functionally with global teams to deliver high impact initiatives
Experience in delivering weekly and monthly business metrics and reporting
Excellent written and verbal communication skills in both English and Spanish

Preferred qualifications

Payments expertise (working with financial partners, optimizing processing errors, managing payment costs)
Experience operating in a high growth technology company

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengalaru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

  • Business Intelligence Analyst

    hace 2 semanas

    Mexico City VASS MEXICO A tiempo completo

    Work as a strategic partner with CDO team members and others to help facilitate data driven solutions. Through analysis and collaboration with business partners, creates standardized processes for the reporting team performance. Partners closely with the CDO’s development team to create data visualization views and summaries.Business intelligence (BI)...

  • Sales & Business Intelligence Intern

    hace 3 semanas

    Mexico City Bright A tiempo completo

    ☀️ About Bright:At Bright, we are building a global movement to spread clean energy across Mexico and beyond rapidly. We do so by simplifying the adoption of rooftop solar via advanced technology and human connection. We’re fast-moving and results-oriented; we’re passionate about spreading solar energy as fast as humanly possible while having fun...

  • Business Intelligence and Tracking Manager

    hace 6 días

    Mexico City Coca Cola A tiempo completo

    Description Summary: As a Business Intelligence and Tracking Manager for Mexico, you will have you will have the opportunity to be and enabler, orchestrator & business translator through 4 main business tracks: 1) Business Plan /Moonshots 2) Detection of opportunities and Risks Towards Predictive & Prescriptive analytics 3) Competitiveness 4)...

  • Business intelligence sales performance manager

    hace 3 semanas

    Mexico City Believe A tiempo completo

    Company DescriptionFounded in 2005, Believe is the worldwide leader in digital audio and video distribution for independent artists and labels. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry...

  • Business Intelligence Analyst

    hace 2 semanas

    Mexico Nuvit Service A tiempo completo

    Business Intelligence Analyst: III (Senior) Description Work as a strategic partner with CDO team members and others to help facilitate data driven solutions. Through analysis and collaboration with business partners, creates standardized processes for the reporting team performance. Partners closely with the CDO’s development team to create data...

  • Business Intelligence Trainee

    hace 4 semanas

    Mexico Clip A tiempo completo

    Who we are?Payclip is changing the way payments work in Mexico! We are empowering people to exchange value directly from a mobile device. Clip enables anyone to accpet card payments, at any time, and anywhere by turning your smpartphone or tablet into a cdard terminal. We're a well-funded quickly growing FinTech startup. We are the leaders in our market and...

  • Senior Business Intelligence Engineer, LATAM Marketplace

    hace 3 semanas

    Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s LATAM team! We are looking for talented Business Intelligence Engineer for Amazon Marketplace. Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million...

  • Coordinador Business Intelligence

    hace 1 semana

    Mexico City MetLife A tiempo completo

    Somos expertos y reconocidos a nivel mundial como líderes en seguros. Tenemos más de 150 años de experiencia entregando lo mejor en seguros de vida, rentas vitalicias y programas de beneficios a más de 90 millones de clientes, en 50 países del mundo. En México, somos la aseguradora # 1 de personas en el país, con más de 10 millones de...

  • Business Intelligence

    hace 3 semanas

    Mexico City Walmart A tiempo completo

    Business Intelligence (Performance).Objetivo del puesto: Innovación en dashboards utilizando herramientas ETL y programación para generar insight para las marcas otorgando valor a los productos y a un mercado Omnicanal.Perfil:Escolaridad: Licenciatura en Sistemas Computacionales, Licenciatura en Actuaria, Licenciado en Ingeniería de datos.Experiencia...

  • Business Analytics

    hace 2 semanas

    Mexico City Viatris A tiempo completo

    Viatris Healthcare México S. de R.L. de C.V At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted...

  • Business Intelligence Specialist

    hace 4 semanas

    Mexico City Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit,...

  • Business Intelligence Tools Analyst, Dockers

    hace 3 semanas

    Mexico City Levi Strauss & Co A tiempo completo

    JOB DESCRIPTION You’re an original. So are we. We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and...

  • Business Intelligence Manager

    hace 3 semanas

    Mexico City Connectingology A tiempo completo

    *Experiencia en Análisis de BD, ETL y Reporteo*Generación de estrategias*Brindar recomendaciones al negocioRequisitos:MUST: experiencia en Power BI, R studioInglés Intermedio - Avanzado

  • Business Development Manager

    hace 3 semanas

    Mexico City Match Consulting A tiempo completo

    As a Business Development Manager, the successful applicant’s role will be to combine creative spirit, outside the box mentality and commercial savviness to help the company develop new business.The ideal candidate will have excellent communication skills, strong teamwork ethic and feel comfortable working both independently and within the context of a...

  • Business intelligence sales performance manager

    hace 1 semana

    Mexico City Believe A tiempo completo

    Job DescriptionWithin the Operations, the aim of the regional Go To Market (GTM) Manager is to ensure all sales functions work efficiently by delivering best-in-class, efficient, timely and reliable local go to market strategies and sales Enablement. Thanks to a perfect understanding of our products, offers, value chain and processes, you will be able...

  • Director Business Development

    hace 4 semanas

    Mexico City adidas A tiempo completo

    Purpose & Overall Relevance for the Organization:   To support profitable and sustainable market share growth for all brands (adidas & Reebok) in the country by developing/supporting and managing key strategic initiatives/projects/programs from planning to execution. Address all extraordinary challenges to the organization and support country GM...

  • Business intelligence sales performance manager

    hace 1 semana

    Mexico City Believe A tiempo completo

    The Job Within the Operations, the aim of the regional Go To Market (GTM) Manager is to ensure all sales functions work efficiently by delivering best-in-class, efficient, timely and reliable local go to market strategies and sales Enablement.  Thanks to a perfect understanding of our products, offers, value chain and processes, you will be able...

  • Regional Business Development Manager

    hace 3 semanas

    Mexico City Fragomen A tiempo completo

    Job Description We are seeking a regional Business Development Manager to join our team in the Americas, covering the LATAM region. The position will play a pivotal role in driving our growth and market expansion. The Business Development Manager will be responsible for developing and executing strategic initiatives that strengthen our presence, build...

  • Business Development Manager, Product Certification

    hace 3 semanas

    Mexico City BSI A tiempo completo

    Great that you're thinking about a career with BSI! About the role: The Bus iness Development Manager, Product Certification maintains and expands relationships with strategically important large customers and coordinates BSI global engagement with those customers. Assigned to large customers, the individual is responsible for achieving sales...

  • Account Development Manager

    hace 3 semanas

    Mexico City NielsenIQ A tiempo completo

    Job Description About this Job   We are looking for an Account Development Manager to join our BASES Sales Team. Imagine working closely with the world’s biggest consumer packaged goods manufacturers for categories such as personal care, home care, foods and beverages, alcohol, pharma etc. and help them better understand consumer’s dynamics,...