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Customer Service Advisor
hace 2 semanas
WHAT YOU'LL DO
- Respond to Customer Inquiries via several channels (Chat, Email and Telephone); - Provide information with regards to products/services and other related inquiries; - Be the face of Farfetch to our customers and partners alike.
WHO YOU ARE
- Experienced in customer service (minimum of 1 year), preferably in a fashion environment; - Fluent in English (mandatory); - Proficient in the use of IT systems, both customer service specific and windows packages; - Highly skilled in written and verbal communication; - Skilled in listening; - Able to work under pressure; - Knowledgeable of fashion/fashion brands; - Able to exceed customers' expectations; - Confident and articulate; - Hardworking and passionate.
EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities. - We care about our candidate's experience. If you need any kind of adjustment to apply for one of our positions please e-mail [adjustments@farfetch.com](mailto:adjustments@farfetch.com). Please note that only inquiries related to adjustments or accommodations will be responded to.
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