Service Desk Analyst

**Service Desk Analyst Responsibilities**: - Testing and analyzing IT system and software performance. - Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders. - Avoiding service interruptions by performing system installations, updates, and maintenance procedures. - Preparing training manuals and FAQ materials for...

Guadalajara, Mexico - Tech Hiring - 3095587 **_Role Purpose_** - The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives_ **_Do_** **Be responsible for primary user support and customer service** - Learn fundamental...

Overview: **_ Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** - ** Be responsible for primary user support and customer service** - _ Learn fundamental operations of commonly-used...

Role Purpose Maintaining, analyzing, troubleshooting, Hardware and software, cosumer service Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used...

Service Desk AnalystRole OverviewMaintaining, analyzing, and resolving hardware and software issues is a key responsibility of this role. The Service Desk Analyst will provide primary user support and customer service, responding to queries from various channels, including calls, portal, emails, and chats. They will become familiar with each client and their...

Service Desk RoleMaintaining and analyzing hardware and software to provide technical support and maintenance services to clients. Ensuring timely resolution of queries through various communication channels.Key ResponsibilitiesProvide primary user support and customer service to clients.Respond to queries from calls, portal, emails, and chats from...

Guadalajara, Mexico - Tech Hiring - 3068277 **Job Description**: **_ONSITE POSITION IN GUADALAJARA - MEXICO_** - We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six...

The Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...

Job Summary:Wipro Limited is seeking a highly skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues in line with Wipro's Service Desk objectives.Key Responsibilities:Provide primary user support and...

Service Desk Operations SpecialistThe Service Desk Operations Specialist will be the primary point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. The role requires adherence to Wipro's Service Desk objectives and involves handling service desk tickets using defined tracking software.Responsibilities:Provide primary user...

We are seeking a skilled Service Desk Agent to join our team at Tata Consultancy Services (TCS) in Guadalajara. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. Your fluency in English and French will enable you to communicate effectively with our clients, and your IT support...

**Not Applicable** **Qualification**: Not Applicable ** Responsibility**: Not Applicable **Must Have Skills** - Service Desk **Good To Have Skills** - Change LifeCycle Mang - Desktop Support - Remote - Incident Management - End User Tools - Nexthink - Service Now - Windows - Networking

We are seeking a dedicated and detail-oriented **Service Desk QA Lead** to join our team. In this role, you will be pivotal in ensuring top-tier customer service by supervising and enhancing the quality of interactions between our support staff and clients. Your efforts will be crucial in upholding high levels of customer satisfaction and driving continuous...

**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...

Wipro Limited, a leading technology services and consulting company, seeks a talented Help Desk Support Specialist to join their team.Salary: $60,000 - $80,000 per yearAbout the Role:We are looking for an experienced Service Desk Analyst to support our global clients. As a key member of our team, you will be responsible for providing technical support and...

IT Service Desk ManagerA forward-thinking IT Service Desk Manager is sought by Tlnt, a Microsoft-centric Managed Services Provider, to propel businesses into the digital age. This role offers a unique opportunity to work with a global clientele and a diverse team distributed across various geographies.Key ResponsibilitiesManage the daily operations of the L1...

Service Desk Operations Manager Role OverviewThe ideal candidate will have + years of experience leading Service Desk operations, with a strong background in ITIL Foundations and HDI or SDI Manager Certification. We are seeking a skilled professional to develop and implement Service Desk operational best practices, manage team performance, and drive process...

**Not Applicable** **Qualification**: Not Applicable ** Responsibility**: Not Applicable **Must Have Skills** - Service Desk

**Service Desk Analyst Overview**The ideal candidate for this role will have a strong background in IT system performance analysis and end-user support.As a Service Desk Analyst at Jamy Interactive, you will be responsible for testing and analyzing IT system and software performance, prioritizing and resolving IT concerns, and escalating serious issues to...

About the Role:The Service Desk Operations Manager will be responsible for leading the Service Desk operations, ensuring that all service desk activities are aligned with the company's goals and objectives. This includes developing objectives for day-to-day activities, conducting effective resource planning, and collecting and analyzing service desk...