Customer Deductions Manager
hace 3 semanas
Alternate Locations: Colombia-Cudinamarca-Bogota
Job Summary:
This position reports to the Senior Manager Order to Cash LatAm, responsible of end-to-end process of chargebacks clearing. The position is responsible for managing ~US$80M on customer deductions per year and includes servicing 5 different countries: Mexico, Colombia, Peru, Chile and Argentina. The position will have eight direct reports all based in Mexico city (Claims Analysts level).
Responsibilities:
Lead and coordinate researching and resolving customer deductions for all divisions in a timely manner (chargebacks should be cleared within 60 days from its creation). This requires effective management of ~2,000 chargebacks/transactions created every month on average. Control and oversee timely processing of customer payment deductions to secure adherence of charges to agreed commercial contracts and clear these timely after the short payment or invoice is received. Work in permanent alignment with multi-functional teams to secure supporting documentation and timely flow on approvals and chargebacks clearing. Initiate and follow up approval process for deductions according to approved Schedule of Authority through established systems. Control and ensure the processing/clearing of deductions according to the appropriate resolution nature: Payment, Credit Note, or Rebill. Oversee and control the issuing of credit memos, payments, or rebills according to local tax regulations. Ensure chargebacks clearing process is handled accordingly to policies and procedures. Oversee and coordination with Accounts Payable the payment of invoices related to customer agreements, when applicable, according to internal policies and procedures. Ensure reason codes are correctly and timely updated in the system (SAP). Initiate and follow up of formal claims with customers on rejected deductions through the available channel set by customer. Drive root cause analysis on Customers with repetitive deviations on authorized vs taken deductions. Prepare forecast of chargebacks clearing for the month and quarter based on corporate targets and lead the process and team to secure forecast achievement. Develop and generate weekly reports to track status on chargebacks submitted for approval, make interventions on approval delays, and achieve an appropriate synchronization on approval lead-times to secure a smooth and timely approval process. Prepare and distribute reporting for chargeback clearing results (daily trackers, weekly Actual vs Forecast results, balance by status/nature) to drive action for securing target achievement and support customer accrual sufficiency analysis. Coordinate and execute month-end closings activities related to Claims management. Support internal and external financial audits on Order to Cash processes. Develop and maintain / keep current strong knowledge of Customers claims policies. Identify opportunity areas in Claims team processes and capabilities and act to correct/strengthen any deviation. Manage and develop LatAm Claims team including goal setting, performance evaluation, low performance interventions, to secure the right capacity, profiles and capabilities to achieve OTC objectives. Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other teams. Business Partnership
Create and maintain strong relationships with internal / external customers to leverage on them to achieve results. Customers visits as needed to address deductions related issues. Communicate and escalate situations in a timely manner. Engage with and influence other areas involved in the OTC process to resolve issues (Sales / Sales Admin / BDS / Finance / Customer Service / Supply Chain /Technical Service) AR related reporting for Management / Internal Customers Key Qualifications:
Up to 5-year experience in multinational companies (fast rotation consuming goods preferred). Bachelor's degree in accounting, Finance, Economics or related. SAP experience (FSCM knowledge is a plus). Strong customer service and client relationship building skills. Strong organizational and communication skills are a must. Fluid English speaker (80%) Excellent written and oral communication skills, high energy, action-oriented. Retail customer's website/portal experience (Soriana, Chedraui, WalMart, HEB, Casa Ley, Elektra, Lumen, Office Depot, Office Max, etc). Proficiency in Microsoft Office Applications including Microsoft Word, Excel (Advanced), and PowerPoint required. Excellent analytical skill and ability to meet processing deadlines. Ability to work independently as well as part of a team. Qualified candidates must have a proven record of results, commitment, ambition, and drive toward establishing and achieving goals. Candidate must demonstrate leadership ability. Superior organization and attention to detail. Able to identify and implement innovative solutions to meet business requirements. Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer's, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments.
-
Customer Deductions Manager
hace 3 semanas
Mexico City Yankee Candle A tiempo completoJob Summary: This position reports to the Senior Manager Order to Cash LatAm, responsible of end-to-end process of chargebacks clearing. The position is responsible for managing US$80M on customer deductions per year and includes servicing 5 different countries: Mexico, Colombia, Peru, Chile and Argentina. The position will have eight direct reports...
-
Assoc Manager Customer Marketing
hace 3 meses
Mexico City Hasbro A tiempo completoAssoc Manager Customer Marketing The Assoc Manager Customer Marketing main goal is to drive a sustainable go to market strategy for modern channel specifically all Walmart format stores (Supercenter, Bodega Aurrera, Walmart Express). It’s responsible to lead and follow up the strategy for this channel, including portfolio, promotional, channel /...
-
Customer Success Manager
hace 3 meses
Mexico City Altair Engineering A tiempo completoJob Summary: We are currently looking for Customer Success Manager in the Mexico Region. You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams. This individual will need to have a broad understanding of the data analytics landscape and...
-
Assoc Manager Customer Marketing
hace 3 meses
Mexico City Hasbro A tiempo completoAssoc Manager Customer MarketingThe Assoc Manager Customer Marketing main goal is to drive a sustainable go to market strategy for modern channel specifically all Walmart format stores (Supercenter, Bodega Aurrera, Walmart Express). It’s responsible to lead and follow up the strategy for this channel, including portfolio, promotional, channel / customer...
-
Manager, Customer Success
hace 2 meses
Mexico City Nutanix A tiempo completoThe Opportunity Nutanix is building a world-class Customer Success and Renewals organization and we are looking for a Manager of Customer Success at Mexico City This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products. The ideal...
-
Customer Experience Manager
hace 2 semanas
Mexico City AWTB A tiempo completoWe are seeking an outgoing individual for our Customer Experience Manager! As an Customer Experience Manager, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This position is great for anyone who absolutely loves to travel and help others with planning. Customer Experience Manager you...
-
Customer Experience Manager.
hace 2 semanas
Mexico City Cisco A tiempo completoWhat You'll Do As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand...
-
Customer Success Manager.
hace 2 semanas
Mexico City Cisco A tiempo completoWhat You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...
-
Customer Intelligence Manager
hace 6 días
Mexico City Viva Aerobus A tiempo completoAt Viva, we are looking for passionate people to join our team, and we believe this is the perfect time to do so. Viva Aerobus is the preferred, fun, and profitable low-cost airline in the Americas, boasting the youngest fleet in Latin America and the fastest growth in the world. We cultivate a culture of inclusion, passion, and transparency, breaking with...
-
Customer Service Rep CDMX.
hace 3 meses
Mexico City Medtronic A tiempo completoCareers that Change Lives A Day in the Life Responsibilities may include the following and other duties may be assigned. Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary...
-
Customer Success Manager
hace 4 meses
Mexico City Maersk A tiempo completoThe Opportunity: Customer Success Manager We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in...
-
Jr. Manager Customer Service
hace 2 meses
Mexico City Mondelēz International A tiempo completoDescription Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and...
-
US Payroll Sr. Manager
hace 3 meses
Mexico City Michael Page A tiempo completoOversee the daily operations of the US multi state payroll department, which handles payroll for over 20,000 employees across 50 legal entities. Responsibilities include managing various aspects such as calculating hours to gross, taxes, garnishments, benefit deductions, union pension health and welfare contributions, payroll accounting, paycheck printing,...
-
Customer Service Manager
hace 4 meses
Mexico City AIG A tiempo completoCustomer Service ManagerWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and...
-
Customer Service Manager
hace 4 meses
Mexico City AIG A tiempo completoCustomer Service ManagerWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and...
-
Customer Success Manager.
hace 2 semanas
Mexico City Cisco A tiempo completoWhat You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...
-
Customer Success Manager
hace 2 semanas
Mexico City Gigamon A tiempo completoDescription Gigamon’s Customer Success Manager is responsible for ensuring we provide the highest quality customer experience wherever and whenever our customers need us. You will walk the path with our customers on their journey to learn, adopt, and maximize their Gigamon technology investment. You are their voice and advocate. From partnering with...
-
Jr. Manager Customer Collaboration
hace 2 meses
Mexico City Mondelēz International A tiempo completoDescription Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and...
-
Customer Experience Manager
hace 1 semana
Mexico City AWTB A tiempo completoWe are looking for an energetic, driven, and detail-oriented Customer Experience Manager. Our Customer Experience Manager plays a key role in our travel team building itineraries, crafting emails, performing hotel rate checks, arranging concierge services, corresponding with suppliers, and building relationships with our trusted supplier network and...
-
Payroll Manager
hace 6 días
Mexico City Michael Page A tiempo completoEnsure accurate payroll processing, including salaries, deductions, and other components.Oversee regular and special payroll runs (e.g., bonuses, severance, telework).Report regularly to management using KPIs and SLAs.Analyze and streamline payroll processes for efficiency.Reconcile payroll systems with general ledger and tax bases.Implement digital...
