Jr. Manager Customer Service
hace 3 meses
Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact.
How you will contribute
You will:
Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customerWhat you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in CS&L function, ideally with knowledge of customer supply chain management Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge) SAP, information systems, process design, standard operating procedures Experience leading and developing a team Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs Great interpersonal, teamwork and communication skills Able to influence, negotiate and apply commercial acumenMás acerca del rol
El Jr. Manager de Customer Service se encuentra en el backoff del soporte de la operacion de Supply Chain. Atiende rechazos e incidencias logísticas, temas de almacen, transporte, order management. Es el link operativo de la facturacion de los canales de venta.
Es un área para apoyar los proyectos de eficiencia logistica.
Requisitos:
Carreras universitarias en Ingenieria industrial, Ingeniería en sistemas, logística, administrador de empresa o afin. Tener conocimiento en almacen y transporte. Buenas habilidades y entendimiento en el manejo y colaboración con clientes - Manejo de stakeholders Experiencia deseable en order managment. Experiencia en el analisis de datos. Experiencia previa en Gestion de backoffice operativo. SAP y base de datos Ingles: Intermedio No Relocation support available
Business Unit Summary
Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as , , , and local jewels like and . We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
RegularCustomer Collaboration (CLD)Customer Service & Logistics-
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