Account representative
hace 2 semanas
About the Role We are looking for a Subject Matter Expert (SME) to act as a resource for account representatives and management, supporting customer inquiries about products or services in alignment with Telex and client goals. This role requires strong problem-solving skills, collaboration, and a commitment to delivering exceptional service. Key Responsibilities Handle customer contacts via social media, chat, phone, or email as needed. Resolve escalated requests and issues (Data, Systems, and/or Customer). Collaborate with internal/external teams to update and maintain program databases, scripts, and reports. Assist internal and external business partners with special projects. Develop and maintain strong working relationships with team members and client representatives. Provide input for training development and materials. Serve as a resource for program knowledge and recommend corrective actions for issues. Perform administrative tasks such as report generation and documentation. Qualifications Education: High school diploma or GED required; Bachelor's degree preferred. Healthcare-related degree or license may be required for certain programs. Experience: Minimum of 1 year in a contact center or related environment. Technical Skills: Proficient in Microsoft Office and Windows-based applications; intermediate to advanced Excel skills. Language: Ability to read, write, and speak English fluently; French and/or Spanish may be required. Other Skills: Strong organizational skills, ability to multi-task, attention to detail, and excellent communication skills. Additional Requirements Completion of all program-related training and compliance certifications. Ability to manage difficult or emotional customers while maintaining composure. Flexibility to work evenings, holidays, and handle multiple tasks simultaneously. Physical demands: Regularly required to sit and communicate; occasionally lift up to 15 pounds.
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Account representative
hace 2 semanas
Mexico City HCLTech A tiempo completoAbout the RoleWe are looking for a Subject Matter Expert (SME) to act as a resource for account representatives and management, supporting customer inquiries about products or services in alignment with Telex and client goals. This role requires strong problem-solving skills, collaboration, and a commitment to delivering exceptional service.Key...
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Account representative
hace 2 semanas
Mexico City HCLTech A tiempo completoAbout the RoleWe are looking for a Subject Matter Expert (SME) to act as a resource for account representatives and management, supporting customer inquiries about products or services in alignment with Telex and client goals. This role requires strong problem-solving skills, collaboration, and a commitment to delivering exceptional service.Key...
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Account Representative Full Time
hace 2 semanas
Mexico City HCLTech A tiempo completoAbout the Role We are looking for a Subject Matter Expert (SME) to act as a trusted point of contact and consultative resource for account representatives and management. This position supports handling customer and client inquiries about products, resources, or services, ensuring alignment with organizational and client goals. It is a dynamic role that...
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Account representative
hace 2 semanas
Mexico City HCLTech A tiempo completoAbout the Role We are looking for a Subject Matter Expert (SME) to act as a resource for account representatives and management, supporting customer inquiries about products or services in alignment with Telex and client goals. This role requires strong problem-solving skills, collaboration, and a commitment to delivering exceptional service.Key...
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Account specialist
hace 2 semanas
Mexico City HCLTech A tiempo completoAbout the Role We are looking for a Subject Matter Expert (SME) to act as a trusted point of contact and consultative resource for account representatives and management. This position supports handling customer and client inquiries about products, resources, or services, ensuring alignment with organizational and client goals. It is a dynamic role that...
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Account specialist
hace 2 semanas
Mexico City HCLTech A tiempo completoAbout the RoleWe are looking for a Subject Matter Expert (SME) to act as a trusted point of contact and consultative resource for account representatives and management. This position supports handling customer and client inquiries about products, resources, or services, ensuring alignment with organizational and client goals. It is a dynamic role that...
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Account specialist
hace 2 semanas
Mexico City HCLTech A tiempo completoAbout the RoleWe are looking for a Subject Matter Expert (SME) to act as a trusted point of contact and consultative resource for account representatives and management. This position supports handling customer and client inquiries about products, resources, or services, ensuring alignment with organizational and client goals. It is a dynamic role that...
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Call Center Representative
hace 2 días
Mexico City Coforge A tiempo completoJob Title: Call Center Representative Skills: Call Center, customer service, Finance, BFSI Experience: 1 Year Job Location: Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MX Onsite We at Coforge are hiring Banking Call Center Representative with the following skillset: Handle inbound voice calls with professionalism &...
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Account Representative Representante de Cuenta
hace 1 semana
City, México PayJoy A tiempo completo**ABOUT PAYJOY** PayJoy is looking for an Account Management Representative in Mexico who will act as a farming and growth lead. This role requires a strong sales attitude, identifying growth opportunities, providing valuable insights to key stakeholders, supporting and executing business plans and strategies, and addressing operational issues on a...
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Account Representative Representante de Cuenta
hace 7 días
City, México PayJoy A tiempo completo**ABOUT PAYJOY**PayJoy is looking for an Account Management Representative in Mexico who will act as a farming and growth lead. This role requires a strong sales attitude, identifying growth opportunities, providing valuable insights to key stakeholders, supporting and executing business plans and strategies, and addressing operational issues on a day-to-day...
