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Account Support Representative Asscoiate
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Account Support Representative AssociateJoin us to apply for the Account Support Representative Associate role at Compucom.Role OverviewThe Account Support Rep Associate is an entry-level position responsible for day-to-day account interactions and order processing services for customers. The role manages account operations for specific accounts, including product and service contract provisions. The Account Support Rep Associate acts as a focal point, monitoring customer issues and orders to ensure they are handled efficiently.The ideal candidate is analytical, detail-oriented, and capable of communicating complex information professionally.Duties and ResponsibilitiesProcess orders for assigned accounts, reviewing accuracy and documentation.Manage Salesforce queue and reassign complex cases to senior reps.Request SKU creation and maintain special pricing SKUs for accurate cost reflection.Handle RMA and CRB requests from start to finish, ensuring proper actions and follow-up.Respond to customer inquiries such as ETA requests, invoice copies, and shipment tracking.Manage open orders, ensuring orders are not on hold, POs are issued, and ETAs are met.Assist with Marketplace Portal setup and maintenance per customer needs.Maintain communication with the account team and other ASRs for smooth operations.Manage incoming and outgoing calls as per customer or team requirements.Provide quotes for EUC equipment, identifying upselling opportunities.Participate in other projects and assignments as needed.Basic QualificationsBachelor’s Degree or equivalent in Business Administration, Purchasing, or related field.0-2 years of related experience.Excellent organizational and communication skills.Strong analytical skills and attention to detail.Ability to handle multiple priorities under pressure.Proficiency in Microsoft Office applications.Fluent in spoken and written English; French if applicable.Preferred QualificationsExperience in product support or sales operations.Proven ability to meet quantitative metrics.Knowledge of Salesforce.com or similar CRM systems.Additional DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustry: IT Services and IT ConsultingThis job posting is active. Apply now to increase your chances of interviewing at Compucom. #J-18808-Ljbffr
