Empleos actuales relacionados con Technical Support Analyst - Guadalupe - Acuity Brands

  • Technical Support Analyst

    hace 4 semanas

    Guadalupe, México Acuity Inc. A tiempo completo

    **Job Summary**:**Key Tasks & Responsibilities (Essential Functions)**:- Provides IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings. Provides Building Management System Integration Support: BACnet, MSTP, ADR. Answers general design questions. Assists with novice to advanced programming of equipment:...

  • Technical Support Analyst

    hace 3 días

    Guadalupe, México Acuity Inc. A tiempo completo

    **Job Summary**: **Key Tasks & Responsibilities (Essential Functions)**: - Provides IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings. Provides Building Management System Integration Support: BACnet, MSTP, ADR. Answers general design questions. Assists with novice to advanced programming of equipment:...

  • Technical Support Analyst

    hace 2 semanas

    Guadalupe, México Acuity Inc. A tiempo completo

    **Job Summary**: **Key Tasks & Responsibilities (Essential Functions)**: - Provides IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings. Provides Building Management System Integration Support: BACnet, MSTP, ADR. Answers general design questions. Assists with novice to advanced programming of equipment:...

  • Technical Support Analyst

    hace 1 semana

    Guadalupe, México Acuity Brands A tiempo completo

    **Job Summary**: **Key Tasks & Responsibilities (Essential Functions)**: - Provides support for IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings, Building Management Integration: BACnet, MSTP, ADR, Answering general design questions, Programming Equipment: Standalone Devices, Networked Devices,...

  • Technical Support Analyst

    hace 3 semanas

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company.We use technology to solve problems in spaces, light, and more things to come.Through our two business segments, Acuity Brands Lighting and Lighting...

  • Technical Support Analyst

    hace 2 semanas

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Technical Support Analyst

    hace 2 semanas

    Guadalupe, N. L., México Acuity Inc. A tiempo completo

    We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...

  • Technical Support

    hace 3 semanas

    Guadalupe, México Kion Group A tiempo completo

    A leading material handling solutions provider in Nuevo León is searching for a Technical Support Manager.This role will oversee a team of engineers to provide exceptional support to customers for material handling systems.Responsibilities include troubleshooting, coordination, customer relationships, and team leadership.Strong technical skills and...

  • IT Business Support Analyst

    hace 7 días

    Guadalupe, México Foam Holdings, Inc. A tiempo completo

    Overview: *** **Responsibilities**: - Workstation deployment and management, hardware and software setup, maintenance, upgrades, and support. - Network deployment, management, and support. - Maintain phone system. - Keep updates on servers, switches, and software current. - Maintain and update cyber-security software, virus, network, and data security...

  • It Business Support Analyst

    hace 3 semanas

    Guadalupe, México Alleguard A tiempo completo

    **Responsibilities**- Workstation deployment and management, hardware and software setup, maintenance, upgrades, and support.- Network deployment, management, and support.- Maintain phone system.- Keep updates on servers, switches, and software current.- Maintain and update cyber-security software, virus, network, and data security protection on all company...

Technical Support Analyst

hace 2 semanas

Guadalupe, México Acuity Brands A tiempo completo

We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

You may utilize this posting to upload your resume and information.

**Job Summary**:
**Key Tasks & Responsibilities (Essential Functions)**:

- Assist internal and external customers with product validation. Identify fixtures using digital photos in order to provide replacement parts or replacement fixtures. As needed, seek additional guidance and advice from Leadership to resolve customer issues. Assist Warranty Team with replacements parts identification and other technical questions.
- Attend product and technical training to close product knowledge gaps and improve technical capabilities. Utilize a blend of self-directed, formal classroom style, and online instruction.
- Capture data in the proper format as directed. This includes, but is not limited to, specific product or troubleshooting answers into cases within Salesforce, daily work tracking, statistics and metrics tracking, customer surveys, data mining, etc. Perform other duties as assigned.
- Utilize Better, Smarter, Faster tools to improve processes, communication, and resolutions for Acuity Brands products, systems, and solutions to drive improved customer satisfaction and a reduction of quality costs.

**Required Skills**:

- Technical aptitude required - Electrical, wiring, reading schematics, reading/interpreting wiring diagrams.
- 100% reliable internet connection required

**Preferred Skills and Experience**:

- 5 years of relevant work experience preferred.
- Lighting experience preferred.
- Call Center experience preferred.
- Technical degree preferred.
- Understanding of the fundamentals of manufacturing preferred.

We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.