Technical Support Analyst
hace 2 días
We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.You may utilize this posting to upload your resume and information.**Job Summary**:**Key Tasks & Responsibilities (Essential Functions)**:- Assist internal and external customers with product validation. Identify fixtures using digital photos in order to provide replacement parts or replacement fixtures. As needed, seek additional guidance and advice from Leadership to resolve customer issues. Assist Warranty Team with replacements parts identification and other technical questions.- Attend product and technical training to close product knowledge gaps and improve technical capabilities. Utilize a blend of self-directed, formal classroom style, and online instruction.- Capture data in the proper format as directed. This includes, but is not limited to, specific product or troubleshooting answers into cases within Salesforce, daily work tracking, statistics and metrics tracking, customer surveys, data mining, etc. Perform other duties as assigned.- Utilize Better, Smarter, Faster tools to improve processes, communication, and resolutions for Acuity Brands products, systems, and solutions to drive improved customer satisfaction and a reduction of quality costs.**Required Skills**:- Technical aptitude required - Electrical, wiring, reading schematics, reading/interpreting wiring diagrams.- 100% reliable internet connection required**Preferred Skills and Experience**:- 5 years of relevant work experience preferred.- Lighting experience preferred.- Call Center experience preferred.- Technical degree preferred.- Understanding of the fundamentals of manufacturing preferred.We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.
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Technical Support Analyst
hace 8 horas
Guadalupe, México Acuity Inc. A tiempo completo**Job Summary**:**Key Tasks & Responsibilities (Essential Functions)**:- Provides IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings. Provides Building Management System Integration Support: BACnet, MSTP, ADR. Answers general design questions. Assists with novice to advanced programming of equipment:...
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Technical Support Analyst
hace 2 días
Guadalupe, México Acuity Brands, Inc A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture,...
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Technical Support Analyst
hace 3 días
Guadalupe, México Acuity Brands, Inc A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture,...
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Technical Support Analyst
hace 2 días
Guadalupe, México Acuity A tiempo completo3 days ago Be among the first 25 applicants We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company that designs, manufactures, and markets products and services in lighting, lighting controls, building...
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Technical Support Analyst
hace 3 días
Guadalupe, México Acuity A tiempo completo3 days ago Be among the first 25 applicants We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company that designs, manufactures, and markets products and services in lighting, lighting controls, building...
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Technical Support Analyst
hace 3 días
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
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Technical Support Analyst
hace 2 días
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
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Technical Support Analyst
hace 7 días
Guadalupe, México Acuity Brands A tiempo completoUtilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...
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Technical Support Analyst
hace 4 días
Guadalupe, México Acuity Brands A tiempo completoWe use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...
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Technical Support Analyst
hace 1 semana
Guadalupe, N. L., México Acuity Inc. A tiempo completoWe use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting...
