Technical Support Analyst

hace 2 días

Guadalupe, México Acuity A tiempo completo

3 days ago Be among the first 25 applicants We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company that designs, manufactures, and markets products and services in lighting, lighting controls, building management solutions, and location‑aware applications. We operate through two segments – Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG) – and focus on sustainability and technology to help customers save energy and reduce carbon emissions. Job Summary The primary role for this position is to enhance the customer experience while providing technical support for our control’s product lines via telephone and e‑mail to internal and external customers. Functions of the role include troubleshooting, identifying replacement part numbers, programming assistance, and answering questions regarding wiring and wiring details. The role will attend ongoing trainings to close knowledge gaps and improve support efficiency. Key Tasks & Responsibilities (Essential Functions) Provides IT Support: Network troubleshooting/configuration, installing/troubleshooting software, IIS settings. Provides Building Management System integration support: BACnet, MSTP, ADR. Answers general design questions. Assists with novice to advanced programming of equipment: standalone devices, networked devices. Assists with troubleshooting of equipment, software, firmware, wiring, cabling, and programming. Skills And Minimum Experience Required Customer Service Experience Knowledge of the fundamentals of electrical, digital and analog control systems Strong technical aptitude Results‑driven Conflict management skills Excellent customer service/communication Team player Lighting controls commissioning experience IT networking experience Building management system experience Bi‑lingual (English/Spanish/French) Seniority level Entry level Employment type Full‑time Job function Customer Service Equal Opportunity Employment We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion. #J-18808-Ljbffr

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