Technical Support Analyst
hace 5 horas
**Job Summary**:**Key Tasks & Responsibilities (Essential Functions)**:- Provides IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings. Provides Building Management System Integration Support: BACnet, MSTP, ADR. Answers general design questions. Assists with novice to advanced programming of equipment: Standalone Devices, Networked Devices. Assist with troubleshooting of equipment, Software, FW, Wiring, Cabling, Programming. In some cases may need to setup lab environments to reproduce issues and test potential workarounds. Capture required data from each customer interaction in case handling tool in proper format as directed. This includes, but is not limited to, product type, troubleshooting steps, and solutions. Will document solutions to common issues into knowledge base.- Presents knowledge gaps to Sr/Lead Tech as they arise. Attends training to become more knowledgeable in an effort to close knowledge gaps- Identifies process improvements and presents them to Sr Techs**Skills**:- Results Driven- Conflict Management Skills- Excellent Customer Service/Communication- Team Player- Lighting Controls Commissioning Experience- IT Networking Experience- Building Management System Experience- Bi-Lingual English/Spanish**Minimum Experience Required**:- Associate’s Degree in Electrical/Electronics or IT- Customer Service Experience- Knowledge of the fundamentals of electrical, digital and analog control systems- Strong technical aptitude- 2 to 4 years of experience in Technical SupportLI-EG1
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hace 3 días
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hace 2 días
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hace 7 días
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