Workforce Specialist
hace 1 semana
**Requisitos**:- Experiência de 2 años en puesto similar- Licenciatura en administración, negocios o afin- Ingles 80% (oral y escrito)- Conocimiento de pronósticos y planeación, habilidad de comunicación con personal- Brindar retroalimentación por área- Buena presentación**Actividades**:- Crear y gestionar con precisión horarios efectivos para los agentes y el personal.- Coordinar la programación de actividades relacionadas con el negocio, como capacitación, reuniones y horas extras.- Supervise la actividad, los volúmenes de cola y las métricas del centro de llamadas para todos los canales, y recomiende ajustes diarios de personal para todos los canales para cumplir con los acuerdos de nível de servicio.- Ayudar con la previsión, el seguimiento, la supervisión y la generación de informes de las estadísticas diarias/mensuales del centro de contacto.- Coordinar con el liderazgo del centro de contacto para identificar oportunidades de mejora del servicio y optimización del negocio.- Establecer y mantener relaciones de trabajo efectivas con las partes interesadas interfuncionales.- Aprovecha los informes y tableros sobre datos históricos y resultados de pronósticos de los sistemas aplicables.- Analizar y desarrollar recomendaciones semanales para la programación y los requisitos de personal.**Ofrecemos**:- Sueldo semanal atractivo- Prestaciones de ley- Empresa estable- Ubicación: Edificio CenturaTipo de puesto: Tiempo completoSalario: $16,000.00 - $24,000.00 al mesHorario:- Turno matutinoPregunta(s) de postulación:- Vives en Tijuana?- Tienes un ingles avanzado?Educación:- Licenciatura terminada (Deseable)Experiência:- especialista fuerza laboral: 2 años (Deseable)- planeacion y seguimeinto a temas internos: 1 año (Deseable)- realizar retroalimentaciones: 1 año (Deseable)- funciones administrativas: 1 año (Deseable)Idioma:- Inglés (Deseable)Lugar de trabajo: Empleo presencial
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Workforce Management Specialist
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completoThe Operations - Workforce Mgmt - Specialist is responsible for call center forecasting, scheduling, real-time queue, and staffing. This role Key Responsibilities: - Compiles data on call center operations by pulling records from multiple databases, gathering information on a wide range of metrics and building specialized reports to provide a comprehensive...
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Workforce Specialist
hace 4 semanas
Tijuana, México Seguros Confie A tiempo completo**Job Information**:Department Name- PLANNING & ANALYTICSJob Type- Full timeService Now Ticket- INC Industry- InsuranceModality- HybridWork Experience- 1-3 yearsAssigned Recruiter ContactDate Opened- 05/27/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22010This Workforce Management position is a critical component of our...
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Workforce Specialist
hace 7 días
Tijuana, México Seguros Confie A tiempo completo**Job Information**: Department Name - BPO Job Type - Full time Service Now Ticket - INC1174101 Industry - Communications Modality - Hybrid Assigned Recruiter Contact Date Opened - 02/24/2025 City - Tijuana State/Province - Baja California Country - Mexico Zip/Postal Code - 22010 This position plays a crucial role in our service levels and...
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Workforce Specialist
hace 4 semanas
Tijuana, México Seguros Confie A tiempo completoJob Information Department Name: BPO Job Type: Full time Service Now Ticket: INC******* Industry: Communications Modality: Hybrid Assigned Recruiter Contact Date Opened: 02/24/2025 City: Tijuana State/Province: Baja California Country: Mexico Zip/Postal Code: ***** This position plays a crucial role in our service levels and customer experience. The...
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Workforce Specialist
hace 4 semanas
Tijuana, México Seguros Confie A tiempo completoJob Information Department Name: BPO Job Type: Full time Service Now Ticket: INC******* Industry: Communications Modality: Hybrid Assigned Recruiter Contact Date Opened: 02/24/2025 City: Tijuana State/Province: Baja California Country: Mexico Zip/Postal Code: ***** This position plays a crucial role in our service levels and customer experience. The...
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Workforce Management Specialist
hace 2 semanas
Tijuana, México HYUMAN A tiempo completo**Duties/Responsibilities**: - Accurately create and manage effective schedules for agents and staff. - Coordinate the scheduling of business-related activities such as training, meetings, and overtime. - Monitor activity, queue volumes and call center metrics for all channels, and recommend daily staffing adjustments for all channels to meet service level...
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Wfm Specialist
hace 3 semanas
Tijuana, México HYUMAN A tiempo completo**JOB DESCRIPTION****Job Summary**:The Workforce prepares and produces work volume and staffing forecast dashboards, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The...
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IT Monitor Specialist
hace 1 semana
Tijuana, México Seguros Confie A tiempo completo**Job Information**: Department Name - INFORMATION TECHNOLOGY Job Type - Full time Industry - Communications Service Now Ticket - INC1283372 Modality - On Site Work Experience - 1-3 years Assigned Recruiter Contact Date Opened - 07/10/2025 City - Tijuana State/Province - Baja California Country - Mexico Zip/Postal Code - 22010 The IT Monitoring...
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HR Shared Services Specialist
hace 4 semanas
Tijuana, México Outset Medical Mexico A tiempo completoDescripción y detalle de las actividades**Position Overview**:We are looking for a People Operations, Services Specialist to provide end-to-end HR operational support for both our U.S. and Mexico organizations. This role will focus on ADP administration, HR reporting, and process optimization, while also playing a key role in employee experience through...
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Reclutador Bilingüe
hace 4 semanas
Tijuana, México NAPS México A tiempo completo**Vacante para la empresa NAPS México en Los Pinos - Tijuana, Baja California**:We are looking to hire a Talent Acquisition Specialist to join our team.**Responsibilities**:- Be the strategic, go-to resource for all things Talent Acquisition related.- Partner with hiring managers to assess talent requirements and execute strategies to build high-performance...
