Bilingual Customer Care Specialist

hace 1 semana


Ciudad de México, Ciudad de México Percepta International A tiempo completo
Bilingual Customer Care Specialist
MX-DF-Mexico DF

Description:

At Percepta, we bring first-class service across each market we support.

What You'll Be Doing

During a Typical Day, You'll

  • Bring your passion and love for technology to know what's going on with the latest technology products and help customers.
  • Answer incoming communications from customers.
  • Connect and resolve issues with customers using written and verbal communication.
  • Get in contact with different people and departments to ensure correct follow up.
  • Available to take inbound phone calls and follow up on outbound cases according to operations needs.

What You Bring to the Role

  • High School diploma
  • 1 year or more of technical support, troubleshooting or customer service experience
  • Fluent in English and Spanish.
  • Communication, problem solving, attention to detail, active listening, organization, writing and verbal skills, computer skills.
  • Willing to work on site.

What You Can Expect
- $95 hourly

  • Working day Monday to Friday
  • Legal and additional benefits:
  • 12 vacation days,
  • Vacation bonus 25% 1st year, successive years 50%.
  • Christmas bonus 15 days.
  • Restaurant card after 90 days.
  • Life insurance 24 months of salary.
  • Bonus: as of the second year worked.
  • Training programs.
  • Employee reward program.
  • Onsite Gymnasium. Referral program

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day.

As a Percepta team member, you can expect:

Culture of Service - to be treated like you are the customer from day one

Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions

Respect - a team that is accountable, dependable and gives you their full attention

Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career
Growth - lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is all about having fun

Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Percepta is an Equal Opportunity Employer.


Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.



  • Ciudad de México, Ciudad de México Foundever A tiempo completo

    Job Description : About UsAbout UsAbout FoundeverAs a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.With our award-winning culture built on 35+...


  • Ciudad de México, Ciudad de México Foundever A tiempo completo

    Bilingual Customer Service SpecialistAbout UsAs a leading company in end-to-end customer experience (CX) products and solutions, Foundever collaborates with renowned brands, from Fortune 500 corporations to local startups, to develop and provide a competitive advantage across all customer touchpoints.Backed by a 35+ years industry-leading experience,...

  • Customer Care Specialist

    hace 1 semana


    Ciudad de México, Ciudad de México Kerry A tiempo completo

    About Kerry: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Customer Care Specialist

    hace 1 semana


    Ciudad de México, Ciudad de México Kerry A tiempo completo

    Requisition ID 49825Position Type FT PermanentRecruiterPosting Type DNILeading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to better nutrition drives...

  • Customer Care Specialist

    hace 1 semana


    Ciudad de México, Ciudad de México Data Impact A tiempo completo

    Company DescriptionThe phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.This is where Data Impact comes in We collect over 10 billion pieces of data daily which we process and use in...

  • Customer Care Specialist

    hace 1 semana


    Santiago de Querétaro, Querétaro de Arteaga, México Kerry Group Plc A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products...

  • Global Customer Care

    hace 1 semana


    Ciudad de México, Ciudad de México Ciena Corporation A tiempo completo

    Please navigate the suggestions using the tab key Enter Location Refine your search Category Data Analytics ( 3 ) jobs Finance, Accounting & Audit ( 1 ) job Global Customer Care jobs Global Services ( 3 ) jobs IT jobs Interns, Students & Temporary jobs Learning ( 1 ) job Legal ( 1 ) job Marketing & Communications ( 3 ) jobs Product Line...


  • Ciudad de México, Ciudad de México Rarible, Inc. A tiempo completo

    Interested in building Web 3 with us? The next few years in crypto, NFTs, and Web3 belong to builders and believers — not short-term speculators. At Rarible, we believe that Web 3 will spread only when teams create excellent infrastructure, fill gaps, and provide solutions that benefit communities and create a better internet for everyone. If this...

  • Customer Care Specialist

    hace 1 semana


    Ciudad de México, Ciudad de México Data Impact A tiempo completo

    Company DescriptionThe phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.This is where Data Impact comes in We collect over 10 billion pieces of data daily which we process and use in...

  • Customer Care Specialist

    hace 1 semana


    Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo

    About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo

    About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • Ciudad de México, Ciudad de México eCustom Solutions A tiempo completo

    Bilingual Intake Specialist (English & Spanish)Are you fluent in both Spanish and English, with a passion for delivering exceptional customer service? Do you have a background in sales and a solid understanding of the legal industry? If so, we want to hear from you eCustom Solutions is seeking a talented Bilingual Intake Specialist to join our dynamic...


  • Ciudad de México, Ciudad de México Schneider Electric Gruppe A tiempo completo

    Job Description - Customer Care Coordinatior (008YBP) Customer Care Coordinatior - 008YBP Point of contact for order management issues and escalations Communicate issues, identify process gaps, and/or improvements with the team Commercial Team, Local Logistics and Supply Chain lLanning direct contact Follow up closely on delivery schedule Daily follow...


  • Ciudad de México, Ciudad de México Sagan A tiempo completo

    Job Title: Bilingual Client Engagement Specialist - LatamLocation: Remote (EST Timezone)Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM ESTCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based...


  • Ciudad de México, Ciudad de México Sitel A tiempo completo

    About UsAbout Foundever As a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading...


  • Ciudad de México, Ciudad de México Sitel A tiempo completo

    About UsAbout FoundeverAs a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.With our award-winning culture built on 35+ years of industry-leading...


  • Ciudad de México, Ciudad de México SYKES A tiempo completo

    Job Description:About UsAbout FoundeverAs a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world's best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.With our award-winning culture built on 35+ years of...


  • Ciudad de México, Ciudad de México Assurant, Inc. A tiempo completo

    The Customer Escalation Specialist is a key position within our offices. As a Customer Escalation Specialist, you'll be the primary contact for all customer escalations including inquiries from social media, regulatory agencies, legal, departments of insurance, the Better Business Bureau, and more. We are looking for an analytical candidate who knows how to...


  • Ciudad de México, Ciudad de México Forma RH International A tiempo completo

    Esta vacante viene de la bolsa de empleo Vacante para la empresa Forma RH International en Centro -Cuauhtémoc, Ciudad de MéxicoJob Description: Bilingual Recruitment and Orientation Specialist (Temporary)Company: PerceptaClient: AvisLocation: Downtown Mexico City, North America Reservation CenterDuration: Temporary (Minimum 3 months)About Percepta:Percepta...


  • Ciudad de México, Ciudad de México Forma RH International A tiempo completo

    Esta vacante viene de la bolsa de empleo Vacante para la empresa Forma RH International en Centro -Cuauhtémoc, Ciudad de MéxicoJob Description: Bilingual Recruitment and Orientation Specialist (Temporary)Company: PerceptaClient: AvisLocation: Downtown Mexico City, North America Reservation CenterDuration: Temporary (Minimum 3 months)About Percepta:Percepta...