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Workforce Management
hace 2 meses
Vacante para la empresa Pick and Collect S.A de C.V en Zona De Six Flags -Tlalpan, Ciudad de México
Empresa de giro asegurador busca:
WFM - ANALISTA DE BASE DE DATOS
Para agencia de Contacto de Llamadas
Modalidad: Presencial
Zona a laborar: Alcaldía Tlalpan Sur, cerca de Six Flags
Horario:
Lunes a viernes de 08:45 a 18:00
Sábados de 08:45 a 14:00
(Ofrecemos horario de desayuno y comida)
Requisitos:
- Experiencia de 1 año comprobable como analista de flujos de trabajo en call center/contact center.
- Tener entre 21 y 35 años.
- Bachillerato concluido (obligatorio) o estudios universitarios truncos (deseable).
- Manejo de Excel intermedio (obligatorio) o avanzado (deseable).
- Manejo de base de datos
- Organización.
- Comunicación asertiva.
- Conocimiento de sistemas CRM.
- Vivir a no más de 45 minutos del centro de trabajo.
Lo que ofrecemos:
- Sueldo de integrado de $9,000 (base y bonos).
- Estabilidad laboral.
- Excelente ambiente de trabajo.
- Descanso fijo los domingos.
Actividades:
- Monitoreo del avance operativo de acuerdo a objetivos diarios.
- Identificación, detección y corrección de issues durante el desarrollo de las actividades.
- Desarrollo de estrategias y flujos para el mejor rendimiento de los equipos de trabajo.
- Entrega de reportes diarios, semanales, quincenales y mensuales de cada proyecto.
- Elaboración de presentaciones.
- Auditorías y evaluación de uso de sistemas CRM.
- Retroalimentación al equipo.
Si estás interesado/a, postúlate con tu CV por esta vía, nosotros te contactamos.
Nivel de educación deseada:
Superior - trunco
Nivel de experiencia deseada:
Nivel Medio
Función departamental:
Atención al cliente
Industria:
Seguros / Aseguradora
- Comunicación asertiva
- ATC
- Responsabilidad
