IT COO Regional Americas Delivery Lead

hace 2 meses


Ciudad de México, Ciudad de México HSBC Mexico A tiempo completo

Job description


If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of IT COO Regional Americas Delivery Lead, this role is responsible to ensure strong oversight and control of Operational disciplines: finance, workforce management, vendor and governance. Stakeholder management at Tech CIO, CTO, Value Stream leads and Regional teams (both tech and business). Developing and shaping in partnership with the senior management team the long term regional vision, defining strategy, optimising process and enhancing overall performance to ensure alignment to strategic objectives of the area

Principal accountabilities:

Drive all aspects of the WPB IT Regional Americas people agenda and strategy, including Talent Management; Inclusion; governance, co-ordination and execution.
Partners with the Head of Americas CIO and the Americas leadership team to develop and execute strategic initiatives aligned with the area IT goals and objectives
Build strong & effective relationships across a complex and senior stakeholder framework including Heads, Senior teams, Senior Tech COO & COO teams
The COO Delivery lead will directly manage the Business Management function and have local oversight of Cost and Commercial management, Third Party Risk management and Strategy, Governance and Risk & Control and be the single point of contact for the region across all disciplines
Creating and developing strategic plans for the location (e.g. Location Strategy)
Working in partnership with Cost and commercial team and Value Streams leads, tracking spend against forecasts and strategic performance reporting
Ensure effective alignment between Global and Local delivery
Point of Contact across risk control forums
Drive control compliance and KCI improvement
Responsible for implementing workforce strategy to support organisational goals and execution of workforce plans
Lead the Cost & Commercial team in Mexico in managing Charges (RTB and CTB) to deliver technology service on budget
Lead the Third Party Risk manager based in Mexico, responsible for commercial reviews and opportunity assessment of 3rd Party Vendor Management Governance
Functionally accountable to the Head of Business Management, the role will need to forge a strong relationship with the business



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