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Service Parts Specialist
hace 3 meses
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.
We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.
Together, we are building a better world, so we can all enjoy living in it.Job Purpose
PRINCIPAL ACCOUNTABILITIES
- Supports all domestic and international service parts requirements for internal and external customers
- Receives and processes requests for quotes. Given a parts listing (request for quote) by the customer, the incumbent validates the appropriate part numbers, pricing, and lead times to assure customer needs can be met. Acknowledges the quotes for the customer with terms and conditions noted.
- Receives Purchase Order (PO) from customer. Reviews terms and conditions and consults with more experienced department staff. Identifies all discrepancies or conflicts in the terms and conditions. Addresses these issues with the customer. Obtains final agreement with customer. Enters and acknowledges order to customer.
- Keeps customer apprised of status. Solves all related problems that might surface during the process. Expedites as necessary to meet customer demands. Coordinates with other Solar entities to assure the order is brought in to meet original promise date. Negotiates with peers when required to consider conflicting priorities or simultaneous need for limited parts. Issues shipping instructions and any special packaging requirements. Applies a working knowledge and good understanding of INCOTERMS and Export and Custom Regulations to compete these tasks. Monitors order shipment, invoicing, and follows up to resolve any customer concerns.
- Works with Solar Distributors and Agents to coordinate the receipt of the PO, shipment of the order and also to ensure the Distributors and Agents are compliant with Solar practices and procedures.
KNOWLEDGE AND EXPERIENCE REQUIRED
- A Bachelors degree in Business Administration, International Business, Logistic or the equivalent in relevant work experience is the strongly preferred.
- Beyond the degree, this job requires a minimum of 2 years related experience, including at least one year working as a Service Parts Administrator, or the equivalent in experience in another company or in another department.
- Strong written and verbal communication skills are required.
- Must demonstrate a strong working knowledge of word processing and spreadsheet programs.
- Proficiency in English is required. (Full recruitment process will be in English)
- The position will be performed at Villahermosa, Tabasco or Ciudad del Carmen, Campeche
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