Employee Service Specialist
hace 2 días
The Employee Service Center (ESC) team at Zillow is dedicated to providing exceptional HR support to employees in a Cloud HQ environment. Our mission is to transform the way employees receive HR support, making it efficient and effective. As a member of our team, you will play a critical role in delivering a best-in-class experience to our employees.
About the RoleWe are seeking an Employee Service Specialist to join our Mexico City office team. In this role, you will provide support to our employees, including onboarding, event planning, and administrative tasks. You will also collaborate with various teams, such as Payroll, T&E, and People Legal, to improve processes and enhance employee satisfaction.
Key Responsibilities- Support the onboarding of new hires, including orientation, paperwork, and communication with recruiting and new hires.
- Plan, coordinate, and execute events for the Mexico office, such as recruiting events and housewarmings.
- Support components of the purchasing and procurement process for the Mexico office.
- Act as the main point of contact between the WeWork team and Zillow to identify and escalate challenges.
- Maintain physical, on-site employee records to ensure compliance and keep records updated.
- Collaborate with teams to improve processes and enhance employee satisfaction.
- Provide general administrative support, including ad hoc translation.
- Support travel arrangements, including transportation, lodging, and office logistics for Zillow Group employees.
- Communicate with external vendors and/or stakeholders as necessary.
- Support and manage unemployment claim requests from terminated employees.
- Proven experience in human resources or a related field.
- Strong organizational and time management skills.
- Excellent written and verbal communication skills.
- Outstanding problem-solving skills and a strong focus on customer satisfaction.
- Eye for process improvement.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- High attention to detail and ability to maintain flawless accuracy.
- Fluency in English and Spanish.
Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. We are committed to fostering an inclusive, innovative environment with the best employees and are an equal opportunity employer committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.
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