Employee Service Specialist
hace 2 días
The Employee Service Center (ESC) team at Zillow is dedicated to providing exceptional HR support to employees in a Cloud HQ environment. Our mission is to transform the way employees receive HR support, making it quick, efficient, and personalized.
About the RoleWe are seeking a highly organized and proactive Employee Service Specialist to join our team in Mexico City. As a key member of our team, you will provide top-notch service to our customers, ensuring a seamless experience for employees, managers, and alumni.
Key Responsibilities- Onboarding Support: Assist with the onboarding of new hires, including orientation, paperwork, and coordination with recruiting and new hires.
- Event Planning: Plan, coordinate, and execute events for the Mexico office, such as recruiting events and housewarmings.
- Purchasing and Procurement: Support components of the purchasing and procurement process for the Mexico office.
- Vendor Management: Act as the main point of contact between the WeWork team and Zillow to identify and escalate challenges.
- Record Keeping: Maintain physical, on-site employee records to ensure compliance and keep records updated.
- Process Improvement: Collaborate with teams like Payroll, T&E, and People Legal to improve processes for Zillow Group's Mexico employees.
- Employee Engagement: Support employee engagement initiatives such as surveys, training, and feedback sessions.
- Administrative Support: Provide general administrative support as needed, including ad hoc translation and travel arrangements.
- Proven Experience: Proven experience in human resources or a related field.
- Organizational Skills: Strong organizational and time management skills.
- Communication Skills: Excellent written and verbal communication skills, with the ability to deliver both good and bad news in a professional and compassionate manner.
- Problem-Solving Skills: Outstanding problem-solving skills and a strong focus on customer satisfaction.
- Language Skills: Fluency in English and Spanish.
Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.
We are committed to fostering an inclusive, innovative environment with the best employees. We are an equal opportunity employer committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.
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