Customer Success

hace 1 semana


Desde casa, México Higlobe, Inc A tiempo completo

About Higlobe
We are an international payment platform that moves money instantly and with zero transaction fees. Our product is specifically designed for international professionals; overseas freelancers, contractors and independent workers with US business clients.

We understand that having an easy payment method can bring more jobs and opportunities for international workers with a global mindset.

We charge a flat monthly fee for customers' US receiving bank accounts that doesn't fluctuate with the number of transactions made - allowing our customers to keep all of their money.


We are a fully remote team with members working across various countries, all coming together to create an amazing product to support international companies and professionals.


About the Customer Success & Marketing Specialist Role


You'll become a Higlobe product expert Not only will you provide guidance to customers about how to use the product, but you'll also troubleshoot technical issues when they arise, liaise with the development team, and ensure the customer is continuously informed.


The working schedule required for this role will be 9:00 am - 06:00 pm (UTC-6) from Monday - Friday given that the Higlobe customers are located in Mexico.
**You'll spend time on the following: - Answering support inquiries in both English and Spanish creating truly successful customer experiences by helping to:

  • Educate customers on best practices
  • Drive adoption
  • Reduce churn
  • Proactively reaching out to customers to help with onboarding and collecting feedback
  • Analyze customer data and provide customer feedback to other teams, identify areas for improving the customer experience and internal processes
  • Partner in managing local social media efforts to serve both our prospective and existing users. Ensure all concerns from all communication channels are being handled with unparalleled customer service.
  • Creating internal procedures, reports, FAQs, and content for our userfacing communication channels.
  • Aid in product design and test the platform and new features to ensure the highest quality.
  • Supporting the marketing team on competitor research, Spanish translations, user acquisition projects, and content creation.
**Here's what we are looking for: - You are inspired by our mission to bring a low-fee payment service to professionals working with companies outside their own countries.

  • You are passionate about Customer Success and have experience working in a customer support role for a financial product for at least 2 years.
  • You are natively proficient in verbal and written Spanish and can communicate both verbally and in writing in English.
  • You're comfortable troubleshooting issues and are excited to increase your technical knowledge.
  • You don't let unforeseen events affect you so you can keep handling difficult customers with ease and professionalism even under pressure.
  • You're organized, detailoriented, and selfsufficient. You thrive working independently in a remote environment, but know when to ask for help.
  • You embrace a culture of giving and receiving feedback and the opportunity to grow and improve.
  • You are comfortable advocating for the customer to help improve the product.
**Bonus points if

  • You have previous knowledge of Monday, Zendesk, Confluence, Jira, and support ticketing platforms.
  • You have previous Social Media Management experience.

If you think you'd be a good fit for this role, even if you may not meet all of the requirements, we'd love for you to apply At Higlobe, we strive to create an inclusive culture that encourages people from different backgrounds to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do our best work.

Perks

  • Global, fully remote company
  • Competitive Package, bimonthly payouts
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._

  • Customer Success Manager

    hace 3 semanas


    Desde casa, México dLocal A tiempo completo

    **What’s the opportunity?** We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. **What will I be doing?**: - Working with both our internal teams as well as clients. - Provide “voice of customer feedback” to internal DLOCAL teams. - Develop effective long-term key customer...


  • Desde casa, México Hire Latam LLC A tiempo completo

    **HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. **With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in...

  • Customer Success Manager

    hace 2 semanas


    Desde casa, México eScale A tiempo completo

    Company Overview: eScale is a leading marketing agency that provides Lead management & appointment booking. We pride ourselves on delivering exceptional customer experiences and cultivating long-term relationships with our clients. As we continue to expand, we are seeking a highly motivated and talented Customer Success Manager (CSM) to join our dynamic...

  • Customer Success Manager

    hace 1 semana


    Desde casa, México Qualifinds A tiempo completo

    The Customer Success Manager will ensure the satisfaction and success of our clients. We are seeking someone with a focus on customer service and a financial background, oriented towards results and detail-oriented. As a Customer Success Manager, your main objective will be to establish strong and lasting relationships with clients, aiming for the retention...

  • Customer Success Jr

    hace 2 meses


    Desde casa, México Berta Von Glumer A tiempo completo

    Si está buscando un puesto remoto donde puedas tener experiências multiculturales, y trabajar con uno de los mejores productos de RGM en el mercado, por favor sigue leyendo: Buscamos una persona con ganas de aprender y seguir creciendo en un entorno internacional como Customer Success Jr. **Responsabilidades**: - Desarrollo y automatización de archivos...

  • Customer Success

    hace 4 días


    Desde casa, México Ventura Tec A tiempo completo

    Our client is a well-established Social Media Manager Saas platform based in California. They provide a complete and user-friendly solution to engage, monitor, and grow their customer's audience on multiple social networks. We are looking for a **Customer Success** professional with a **Sales** mindset. You will be responsible for approaching potential...


  • Desde casa, México Ueni Ltd A tiempo completo

    The Customer Experience Manager will drive customer satisfaction, retention, and growth for our SaaS subscription service. He or she will use user-interaction data to define the most effective customer success playbook to improve the customer experience and reduce churn. The primary objectives of this role will be to leverage the team to improve customer...

  • Customer Success Manager

    hace 3 semanas


    Desde casa, México Altair Engineering A tiempo completo

    **Transforming the Future with the Convergence of Simulation and Data** **Customer Success Manager (Data Analytics)** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open,...

  • Customer Success Manager

    hace 1 semana


    Desde casa, México JAST Media A tiempo completo

    We are seeking a talented and motivated Customer Success Manager to lead our efforts in ensuring the success and satisfaction of our customers. In this role, you will be the primary point of contact for our clients, working closely with them to understand their needs, address concerns, and maximize the value they receive from our...

  • Customer Success Manager

    hace 2 semanas


    Desde casa, México Higlobe, Inc A tiempo completo

    **About Higlobe** We are an international payment platform that moves money instantly and with zero transaction fees. Our product is specifically designed for international professionals; overseas freelancers, contractors and independent workers with US business clients. We understand that having an easy payment method can bring more jobs and opportunities...

  • Customer Success Manager

    hace 1 semana


    Desde casa, México Altair Engineering A tiempo completo

    Transforming the Future with the Convergence of Simulation and DataCustomer Success Manager (Data Analytics)Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...

  • Customer Success Manager

    hace 3 semanas


    Desde casa, México Cloud Software Group A tiempo completo

    **Overview**: The Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our...


  • Desde casa, México RENOVA A tiempo completo

    Location: South And Central America, Remote Experience: 2+ in Success/Account Management, preferably SAAS Our team at Renova built a modern client app and support platform for insurance companies. We are on a mission to give everyone using insurance clear, fast and comfortable way to get care when you need it the most. We are looking for a Customer...

  • Customer Success Manager

    hace 3 semanas


    Desde casa, México WW AA A tiempo completo

    **Customer Success Manager** **The Customer Success team helps the Wise Athena customers achieve value from ATHENA and our services and facilitates product adoption. This results in loyalty and therefore long-term customer retention.** **Our Customer Success Manager is responsible to ensure the success of our clients, always helping them to become...

  • Customer Success Manager

    hace 1 semana


    Desde casa, México Cloud Software Group A tiempo completo

    Overview:The Jaspersoft Customer Success team is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial relationships with our clients, and we do this through active engagement to better understand their unique projects and partner with them to enhance their abilities/enable success with our products....


  • Desde casa, México Zendesk A tiempo completo

    Job Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...


  • Desde casa, México Divelement Web Services A tiempo completo

    (Remote) (Fluent in English) JOB SUMMARY Divelement is a strategic technical partner to clients. We collaborate with like-minded organizations to build and develop technologies, bringing vision to reality. The Customer Success Manager is an integral addition to Divelement’s mighty team; they are the bridge between Revenue and Delivery operations. The...


  • Desde casa, México Divelement Web Services A tiempo completo

    (Remote) (Fluent in English) JOB SUMMARY Divelement is a strategic technical partner to clients. We collaborate with like-minded organizations to build and develop technologies, bringing vision to reality. The Customer Success Manager is an integral addition to Divelement’s mighty team; they are the bridge between Revenue and Delivery operations. The...

  • Customer Success Manager

    hace 1 semana


    Desde casa, México Ailet A tiempo completo

    Customer Success Manager (Account) Required work experience: From 2 years Full time, remote work **About the company** We’re Ailet, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf...


  • Desde casa, México Trellix A tiempo completo

    **_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational...