Customer Success Manager

hace 3 semanas


Desde casa, México Trellix A tiempo completo

**_Role Overview:_**

The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful renewal.

**Location**: Mexico

**Company Overview**:
**What You Will Do**:

- As the lead customer liaison for strategic accounts, you will develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand the customer's business strategy, technical environment, and measurements for success.
- You will build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutions.
- Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion and opportunities.
- You will be an advocate for our customers with a focus on transformation and engagement to promote a successful experience with our products and services and utilize Quarterly Business Reviews to continue alignment and highlight ongoing progress.
- Develop a comprehensive understanding of typical business and cyber security challenges faced by customers while demonstrating the fundamental capability of our technology to drive feature adoption to maximize time to value and return on investment.
- Handle escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D and CS Engineering.
- The cross-functional nature of this role provides a deeper understanding of all aspects of the business.
- Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed.

**About You**:

- 5+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus
- Experience working successfully with a portfolio of enterprise clients leading to adoption, expansion, and renewals of our dynamic products.
- Strong customer orientation with the ability to manage complex projects and conflicting requirements.
- Outstanding communication skills and ability to collaborate cross functionally
- You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services
- Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base
- University degree or equivalent experience

**Company Benefits**:
We work hard to embrace diversity and inclusion and encourage everyone at Trellix to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Pension and Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement

We're serious about our commitment to diversity, which is why Trellix prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.

**_Company Benefits and Perks:_**

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
- Share This Job
Share on Facebook
Share on Twitter
Share on Linkedin


  • Customer Success Manager

    hace 4 semanas


    Desde casa, México JAST Media A tiempo completo

    We are seeking a talented and motivated Customer Success Manager to lead our efforts in ensuring the success and satisfaction of our customers. In this role, you will be the primary point of contact for our clients, working closely with them to understand their needs, address concerns, and maximize the value they receive from our...


  • Desde casa, México eScale A tiempo completo

    Company Overview: eScale is a leading marketing agency that provides Lead management & appointment booking. We pride ourselves on delivering exceptional customer experiences and cultivating long-term relationships with our clients. As we continue to expand, we are seeking a highly motivated and talented Customer Success Manager (CSM) to join our dynamic...

  • Customer Success Manager

    hace 21 horas


    Desde casa, México Qualifinds A tiempo completo

    The Customer Success Manager will ensure the satisfaction and success of our clients. We are seeking someone with a focus on customer service and a financial background, oriented towards results and detail-oriented. As a Customer Success Manager, your main objective will be to establish strong and lasting relationships with clients, aiming for the retention...


  • Desde casa, México RENOVA A tiempo completo

    Location: South And Central America, Remote Experience: 2+ in Success/Account Management, preferably SAAS Our team at Renova built a modern client app and support platform for insurance companies. We are on a mission to give everyone using insurance clear, fast and comfortable way to get care when you need it the most. We are looking for a Customer...


  • Desde casa, México Espressive A tiempo completo

    Espressive redefines how employees get help by delivering exceptional employee experiences. We were founded on the belief that getting help at work shouldn’t be so hard. While others have focused on solving the problems faced by help desk analysts, Espressive shifted the focus to the employee — because you can’t have self-service if employees are not...


  • Desde casa, México Cattle Care A tiempo completo

    **About us** At Cattle Care, we use Artificial Intelligence to increase the revenue of dairy farms and decrease GHG emissions, antibiotics, and hormone usage. We secured $3.2M in funding from serial angel investors, VCs, and domain experts. We work with 92 farms in the US and have $1.7M ARR. **About the role** Join our dynamic team as a Remote Customer...


  • Desde casa, México Wobot Intelligence A tiempo completo

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...


  • Desde casa, México Wobot.ai A tiempo completo

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...


  • Desde casa, México Wobot.ai A tiempo completo

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...


  • Desde casa, México Test Pro A tiempo completo

    **Who are we?** We are an educational company. At Test Pro, we help people master a successful IT profession and find a dream job. We have over 2000 satisfied graduated students. The main office of the company is in Los Angeles (USA). Our employees are in different countries: USA, Russia, Ukraine, Kazakhstan, Canada, Belarus. We are united by a common...

  • Customer Success

    hace 4 semanas


    Desde casa, México Wobot.ai A tiempo completo

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...


  • Desde casa, México Absolute Software A tiempo completo

    As a Customer Success Agent at Absolute, you are front and center with our customers, helping them achieve their goals and ensuring value driven engagements. You are highly organized with excellent interpersonal skills, a passion for technology and a strong customer focused approach. Building strong customer relationships, you regularly engage with...


  • Desde casa, México Agency Growth Team A tiempo completo

    Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...


  • Desde casa, México Proper A tiempo completo

    **Proper is a quickly growing startup that values your skills, voice, and happiness.** We’re a team of developers, designers, engineers, accountants, CPAs, project managers, and creatives from all over the world. But we’re also surfers, hikers, Sichuan-eaters, photographers, artists, world travelers, meme lovers, and life-havers. Together, we provide...


  • Desde casa, México Wobot.ai A tiempo completo

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...


  • Desde casa, México Cápita Works - Virtual Assistants in Mexico A tiempo completo

    As experts in nearshore recruitment, **Cápita Works **specializes in connecting Mexican talent with exceptional long-term remote job opportunities in the US. We're dedicated to matching you with clients who will value and celebrate your unique skills. We are currently on the hunt for a standout **Cybersecurity Specialist **ready to excel in an...

  • Customer Success

    hace 1 mes


    Desde casa, México Higlobe, Inc A tiempo completo

    **About Higlobe** We are an international payment platform that moves money instantly and with zero transaction fees. Our product is specifically designed for international professionals; overseas freelancers, contractors and independent workers with US business clients. We understand that having an easy payment method can bring more jobs and opportunities...

  • Customer Success Manager

    hace 4 semanas


    Desde casa, México PrimeWorks A tiempo completo

    You will be working for a US-based technology company with the leading in Software, Web and mobile app development for businesses in North America helping our independent retailers adopt and embrace this new key component of their digital marketing solution. The role will provide product expertise and best practices consultation to ensure our retailers are...


  • Desde casa, México Right Customer A tiempo completo

    **Requirements**: **What You’ll Be Doing**: - Assisting marketing and sales teams with various GoHighLevel tasks and troubleshooting. - Creating new funnels or adding steps to existing funnels, ensuring they are well-designed, optimized for performance, optimized for conversions, and mobile-optimized. - Setting up conversion tracking on funnels using...


  • Desde casa, México Deel A tiempo completo

    **Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire...