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Training Manager I

hace 3 meses

Ciudad de México, Ciudad de México Concentrix A tiempo completo
Description The Training & Quality Manager To manage and facilitate, in a dynamic and passionate manner, the performance and deliverables of a client specific Training and Quality teams to exceed the expectations of the company and clients based in a continuous improvement of an effective and efficient operational delivery and end user satisfaction.

KEY ACCOUNTABILITIES


• Develop, establish, and review Quality and Training procedures, standards and specifications
• Standardize SLAs and assure execution according to customer and operational needs
• Monitor performance through data gathering and create statistical reports
• Investigate causes of quality problems, suggest changes, propose solutions, and execute
• Assure that Team Leads and direct reports obtain and maintain technical and instructional knowledge and skills
• Analyze the department's needs to develop innovative programs or modify and improve existing ones
• Execute periodic round tables with Trainees, Trainers, Quality Agents, Operations, and Clients for process improvements with cost-effective alternatives
• Identify opportunities for automation to improve efficiencies
• Develop and analyze reports for Operation Managers and Clients with the necessary execution plans
• Periodic monitor of Training Instructor performance and effectiveness of training programs
• Regularly collaborates with Clients, Operations, Training Leads, QA Leads, QA Analysts and Trainers for feedback, updates, and action plans for driving key training projects
• Perform employee development and administrative supervision of Team Leads and direct reports
• Develop the department's scorecard with measurement of demonstrable results
• Proactively removes outliers and potential risks
• Participates and leads in strategic and operational planning sessions for the organization's development
• Looks to reduce waste and increase efficiency
• Applies Six Sigma methodology

REQUIRED SKILLS

  • Bachelor's degree preferred
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
  • Ability to mentor, coach and provide direction to a team of employees
  • Self-starter, sense of urgency, and works well under pressure
  • Ability to foster a sense of professionalism and relationship building for self and team
  • Results and detail Oriented
  • Strong data analysis and self – driven individual
  • Strong problem solving and critical thinking skills
  • Ability to present complex information to a variety of audiences / Strong teamwork
  • Ability to create important level presentations for clients

#CNXLATAM

Location:

MEX Mexico City Downtown Insurgentes

Language Requirements:

Time Type:

Full time