Technical Support

hace 2 semanas

Tláhuac, Ciudad de México SpotOn: Corporate A tiempo completo
At SpotOn, we're helping small businesses and restaurants compete and win with technology to better connect with their customers.

Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.


Recently, SpotOn has:

  • Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion)
  • Earned awards for Great Places to Work and Built In's Best Places to Work
  • Earned award for Inc's Fastest Growing Company in 202
  • Rated the toprated pointofsale (POS) for Restaurants, Bars, Retail, and Small Business by Capterra users
  • Helped local businesses succeed with technology and support to battle through the labor shortage while also helping their employees earn more.
This year, we're going even bigger—caring hard and moving fast down the path of high growth and positive impact.

That's where you come in.

We are looking for
Payment Devices to join our customer service team.

Position Overview:


As a Payment Devices Specialist at spotOn, you will play a crucial role in ensuring our clients receive unparalleled technical support.

You will be responsible for diagnosing and resolving technical issues promptly, maintaining a high level of customer satisfaction.

Responsibilities:

  • Manage, process and resolve technical issues in an accurate and timely manner.
  • Provide excellent customer service through verbal and written communication.
  • Focus on problem solving, on handling difficult and highstress situations.
  • Maintain a deep understanding of our products and services, staying uptodate with the latest features and updates to better assist customers.

Requirements:

  • Advanced English (C1)
  • 13 years of experience working in a customer service and tech support environment
  • Excellent customer relationship skills and a passion for achieving goals.
  • Knowledge and experience in troubleshooting
  • Excellent interpersonal skills and diplomacy to quickly deescalate tense situations.
  • Excellent verbal and written communication skills to manage internal and external relationships.
  • Ability to establish lasting relationships with clients and colleagues.
  • High school diploma or equivalent (minimum).
  • It is valued to have completed university or technical studies.

Qualifications:

  • Technical Expertise: Proven experience in providing technical support, with a strong understanding of hardware and software troubleshooting.
  • Communication Skills: Exceptional written and verbal communication skills, with the ability to explain technical concepts to nontechnical users.
  • Problem-Solving: Strong analytical and problemsolving abilities, with a commitment to finding solutions to complex technical issues.
  • Customer Focus: Dedication to delivering outstanding customer service and ensuring customer satisfaction.
  • Documentation: Proficiency in maintaining accurate and organized records of customer interactions.
  • Teamwork: Ability to collaborate effectively with colleagues and crossfunctional teams.
  • Adaptability: Flexibility to adapt to changing technologies and customer needs.

Benefits:

  • Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn
  • Food Vouchers $ mxn pesos monthly
  • Law benefits
  • SGMM
  • Visual Insurance
  • Dental Insurance
  • Life Insurance
  • Two days off per week
  • Total Pass (gym)
  • Development & career plan

#LI-Onsite
SpotOn is an e-verify company.

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