Technical Support Representative

hace 2 semanas

Tláhuac, Ciudad de México SpotOn: Corporate A tiempo completo

At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care.

From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.


Recently, SpotOn was:

  • Named one of Fast Company's Most Innovative Companies of 202
  • Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row
  • Selected as the Best Overall Restaurant POS by NerdWallet
  • Rated the toprated pointofsale (POS) for restaurants, bars, retail, and small businesses by Capterra users


We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.

That's where you come in.

We are looking for
Technical Support Representatives to join our customer service team.

Position Overview:


As a Technical Support Representative at spotOn, you will play a crucial role in ensuring our clients receive unparalleled technical support.

You will be responsible for diagnosing and resolving technical issues promptly, maintaining a high level of customer satisfaction.

Responsibilities:

  • Manage, process, and resolve technical issues in an accurate and timely manner.
  • Provide excellent customer service through verbal and written communication.
  • Focus on problemsolving, on handling difficult and highstress situations.
  • Maintain a deep understanding of our products and services, staying uptodate with the latest features and updates to better assist customers.

Requirements:

  • Advanced English (C1)
  • 13 years of experience working in a customer service and tech support environment
  • Excellent customer relationship skills and a passion for achieving goals.
  • Knowledge and experience in troubleshooting
  • Excellent interpersonal skills and diplomacy to quickly deescalate tense situations.
  • Excellent verbal and written communication skills to manage internal and external relationships.
  • Ability to establish lasting relationships with clients and colleagues.
  • High school diploma or equivalent (minimum).
  • It is valued to have completed university or technical studies.

Qualifications:

  • Technical Expertise: Proven experience in providing technical support, with a strong understanding of hardware and software troubleshooting.
  • Communication Skills: Exceptional written and verbal communication skills, with the ability to explain technical concepts to nontechnical users.
  • Problem-Solving: Strong analytical and problemsolving abilities, with a commitment to finding solutions to complex technical issues.
  • Customer Focus: Dedication to delivering outstanding customer service and ensuring customer satisfaction.
  • Documentation: Proficiency in maintaining accurate and organized records of customer interactions.
  • Teamwork: Ability to collaborate effectively with colleagues and crossfunctional teams.
  • Adaptability: Flexibility to adapt to changing technologies and customer needs.

Benefits:

  • Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn
  • Food Vouchers $ mxn pesos monthly
  • Law benefits
  • SGMM
  • Visual Insurance
  • Dental Insurance
  • Life Insurance
  • Two days off per week
  • Total Pass (gym)
  • Development & career plan

#LI-Onsite
SpotOn is an e-verify company.

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