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International Customer Service Representative

hace 3 meses

Guadalajara, Jalisco, México Copeland A tiempo completo
**MAIN RESPONSIBILITIES: - Order Management: Order entry, generate Order Ack, demand analytics, expedites, etc. upon all types of incoming, including ERP, EDI and / or customer portal management.

  • Customer Communication: Management of all communications; followup, customer meetings and actions as relevant.
  • Efficient and effective problem solution. Allowing no problem to linger being 24 hours, unless there are extenuating circumstances justifying an extension.
  • Issue credits to customers for claims, discounts, price differences or rebates (ERP & related tools management)
  • Proactively advise customers shipments repromise dates
  • Confirm orders and ASN thru Customers Portal
  • Shipments arrangements and support: share and generate shipping documentation (i.e. Proforma Invoices, etc.). Daily monitoring and analysis for customer open orders for shipments that should be made from El Paso, TX & GDL
  • Support Kan Ban maintenance of inventory (inventory management).
  • Maintenance of Customer Process Profiles, Desk Profiles and ISO Procedures
  • Set up new accounts into Customer Database based in ITC requirements
  • Set up new PCN into Product Database
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JOB REQUIREMENTS:

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EDUCATION:University degree in Administration, International Business or related. Industrial Engineering is also acceptable.
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EXPERIENCE:Strong International Customer Service background. Export and Letter of Credits policies knowledge. Computer literacy/knowledge. Superior communication and strong communication and organizational skills. Ability to work under pressure, respecting deadlines and delivering results.
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SKILLS: Proficiency in Microsoft Outlook, Word, Excel, Export, L/C Procecess and Procedures.
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LANGUAGE:>90 % - must possess excellent English comprehension, writing and conversational speaking skills.