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Eux Adoption Manager

hace 3 meses


Ciudad de México, Ciudad de México Alcon A tiempo completo
EUX Adoption Manager

Location:
Mexico City


As the global leader in eye care, Alcon has built a rich history of providing innovative products to customers and patients all over the world.

We're extremely proud of our legacy and the significant way we've helped to shape the industry over the last 70 years, but we're just getting started.

Our relentless passion to eliminate unmet medical needs drives our pursuit to further advance eye health worldwide. We're looking for exceptionally talented, driven people who want to make a difference. If you'd like to help us change the way the world sees, this is your chance to Be Brilliant


The person in this position will support the End User Experience Adoption Team, providing high-quality services, performing daily developing and delivering, and maintaining user adoption and change management strategies to maximize technology adoption.

How You Will Make a Difference

  • Key responsibilities_
  • Work with organizational stakeholders to understand challenges to adoption of clientfacing tools.
  • Solicit feedback and champion end user concerns related to adoption.
  • Develop strategies for overcoming adoption challenges.
  • Implement adoption campaigns to boost selfservice capabilities.
  • Develop and deliver change management strategy associated with growing adoption.
  • Develop and cascade communication related to end user impacting technology upgrades, changes, etc.
  • Foster the development of consistent adoption standards.
  • Monitor and maintain adoption through KPIs.
  • Reformat Knowledge base articles to be more end user digestible.
What We Can Offer You

  • Opportunity to join growing, earlystage organization built within a mature, stable global company.
  • Friendly working environment and a diverse and highly motivated team
  • Individual career development plan and possible career growth within newly created account
  • Truly international environment and daily interactions with colleagues and stakeholders from all over the world
  • Attractive benefits & compensation package
  • Flexible hours and remote work possibilities (min 3 days per week officebased)
Skills For Success

  • Key Requirements/Minimum Requirements_
  • Bachelor's Degree. 5+ years of experience with prior experience in Communications
  • Detailoriented
  • Excellent written and verbal communication skills.
  • Demonstrated ability to lead with influence.
  • Experience working in a matrixed, global environment.
  • Ability to create process frameworks and campaign.
  • Ability to troubleshoot and diagnose process or system issues as related to user experience.
  • Ability to turn user feedback and project goals into requirements that drive adoption execution.

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