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Senior Technical Account Manager
hace 2 meses
We are seeking a highly skilled Technical Account Manager to join our team in the enterprise segment. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our enterprise customers, providing technical expertise and guidance to help them achieve their business goals.
Key Responsibilities- Develop and execute strategies to drive customer success and adoption of Zendesk's products and services.
- Collaborate with customers to understand their business needs and provide technical guidance to help them achieve their goals.
- Act as the primary technical lead between our customers and Zendesk, providing technical expertise and support to ensure seamless integration and implementation of our products and services.
- Build and maintain strong relationships with customers, including executive-level relationships, to ensure their needs are met and exceeded.
- Stay up-to-date with industry trends and developments, and apply this knowledge to drive customer success and adoption of Zendesk's products and services.
- Collaborate with cross-functional teams, including sales, customer success, and product, to ensure alignment and effective communication with customers.
- Develop and deliver training and education programs to customers and internal teams to ensure they have the necessary skills and knowledge to succeed with Zendesk's products and services.
- 10+ years of technical experience managing complex customer environments, with at least 5 of those in an Enterprise environment.
- Excellent communication and presentation skills, including the ability to interact, communicate and build relationships with all levels of personnel from administrators to CxO levels.
- Advanced functional knowledge of Zendesk's products, as well as complementary tools and solutions that extend the value of the platform.
- Ability to work in a collaborative and matrix environment, with a strong focus on customer success and adoption of Zendesk's products and services.
- Fluency in Spanish and English is mandatory.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to helping our customers achieve their business goals.
We are a digital-first company, but we also value the importance of in-person connections. Our hybrid work model allows for flexibility and work-life balance, while also providing opportunities for collaboration and connection with colleagues.
Please note that this role requires physical presence in Mexico City (CDMX) or Mexico State (Estado de Mexico) for part of the week.
