Customer Success Manager

hace 2 meses

Ciudad de México, Ciudad de México Nutanix A tiempo completo

About the Opportunity

Nutanix is building a world-class Customer Success and Renewals organization, and we are seeking a Manager of Customer Success in Mexico City.

This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products.

The ideal candidate is passionate about serving customers and has a proven track record of leading high-performance, metrics-driven teams.

About the Team

The Nutanix Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will focus on driving revenue growth from customers across all industry verticals and regions in the Americas.

The team has a unique vibe that comes from constant creativity and innovation and focuses on how we can better serve our customers every time.

Your Role

  • Build and lead the customer success team for Mexico by providing the vision and direction to implement and scale strategies and processes to deliver a 'best in class customer experience while producing ongoing measurable results.
  • Exceed key performance metrics and annual goals including product adoption, renewal rates, and renewal bookings.
  • Hire, develop, and retain a high-performing customer success team to focus on all installed accounts within the Digital Engagement and LATAM market segments.
  • Work on projects to automate touchpoints with customers to ensure we have the best efficiency in team resources.
  • Operate the team with focused and actionable metrics and KPIs, manage resource planning, conduct forecast meetings, and deliver regular performance and activity reports.
  • Partner with Sales teams to continue to refine segmentation of the customer base, resource allocation, and adoption/expansion strategies in accounts.

What You Will Bring

  • 2+ Years of experience leading and growing large customer success and/or account management teams. Able to lead with empathy and prioritize team morale & individual career progression.
  • Experience in customer-facing roles such as Account Management, Customer Success, or Systems Engineering.
  • History of accurate forecasting and business reporting.
  • Good understanding of SAAS technologies, particularly hyper-converged/Cloud Solutions.
  • Excellent written, verbal, presentation, communication skills.
  • Fluent in English

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