Empleos actuales relacionados con Help Desk Specialist - Monterrey, Nuevo León - Ikraft Solutions
-
Service Desk Specialist
hace 3 semanas
Monterrey, Nuevo León, México Gss A tiempo completoJob Title: Service Desk SpecialistAt Gss, we are seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Gather customer information and determine the root cause of the issue.Ensure accurate...
-
French Service Desk Specialist
hace 3 semanas
Monterrey, Nuevo León, México Agile Global Solutions A tiempo completoWe are seeking a skilled French Service Desk Specialist to join our IT support team. In this role, you will provide technical assistance and ensure efficient troubleshooting for our clients' issues, delivering high-quality service desk solutions.Key Responsibilities:Respond promptly to incoming service desk queries related to hardware, software, and network...
-
Soporte de Sistemas y Help Desk
hace 4 semanas
Monterrey, Nuevo León, México Even Group A tiempo completo¡Únete a nuestra empresa!Servicio de Soporte de Sistemas y Help DeskEven Group es una empresa mexicana que ofrece servicios de infraestructura para el mercado de las telecomunicaciones y mantenimiento de redes de telefonía fija y móvil.Habilidades técnicas:Soporte técnico de impresoras, equipos de computo, licenciamiento de software- Administración de...
-
Bilingual Service Desk Specialist English
hace 3 semanas
Monterrey, Nuevo León, México Sequoia Connect A tiempo completoWe are seeking a highly skilled Bilingual Service Desk Specialist to provide exceptional customer support to our clients via phone, email, and chat. The ideal candidate will possess advanced proficiency in both English and German, as well as a proven track record in a Service Desk or technical support role.Key Responsibilities:Provide high-quality customer...
-
Bilingual Service Desk Specialist English
hace 3 semanas
Monterrey, Nuevo León, México Sequoia Connect A tiempo completoAt Sequoia Connect, we're seeking a skilled Bilingual Service Desk Specialist to provide exceptional customer support to our clients. With a strong focus on innovation and automation, our client is a fast-growing next-generation service provider delivering excellence in IT, BPO, and consulting services. As a key member of our team, you'll be responsible for...
-
Service Desk Specialist
hace 1 mes
Monterrey, Nuevo León, México Vontier A tiempo completoJob Title: Service Desk Agent ANZJob Summary: We are seeking a highly motivated and customer-focused Service Desk Agent to join our team in Australia and New Zealand. As a Service Desk Agent, you will be the first point of contact for our customers, providing technical assistance and support for their inquiries and issues related to our hardware and software...
-
Service Desk Specialist
hace 4 semanas
Monterrey, Nuevo León, México Vontier A tiempo completoService Desk Agent RoleThe Service Desk Agent is responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat. This role requires strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Log and handle incoming...
-
Bilingual Service Desk Specialist English
hace 3 semanas
Monterrey, Nuevo León, México Sequoia Connect A tiempo completoWe are seeking a highly skilled Bilingual Service Desk Specialist to provide exceptional customer support to clients via phone, email, and chat. The ideal candidate will have advanced proficiency in both English and German, as well as proven experience in a Service Desk or technical support role.Responsibilities:Provide high-quality customer support to...
-
Bilingual Service Desk Specialist English
hace 2 semanas
Monterrey, Nuevo León, México Sequoia Connect A tiempo completoWe are seeking a highly skilled Bilingual Service Desk Specialist to provide exceptional customer support to clients via phone, email, and chat. This role requires advanced proficiency in both English and French, as well as proven experience in a Service Desk or technical support role.Key Responsibilities:Provide high-quality customer support to clients via...
-
Bilingual Service Desk Specialist English
hace 3 semanas
Monterrey, Nuevo León, México Sequoia Connect A tiempo completoCustomer Support Specialist OpportunityWe are seeking a highly skilled Customer Support Specialist to join our team at Sequoia Connect. As a key member of our service desk, you will be responsible for providing exceptional customer support to clients via phone, email, and chat.Key Responsibilities:• Provide high-quality customer support to clients•...
-
Bilingual Service Desk Specialist English
hace 3 semanas
Monterrey, Nuevo León, México Sequoia Connect A tiempo completoWe are seeking a highly skilled Bilingual Service Desk Specialist to provide exceptional customer support to clients via phone, email, and chat. This role requires advanced proficiency in both English and French, as well as a proven track record of delivering high-quality technical support.Key Responsibilities:Provide timely and effective customer support...
-
Service Desk Specialist
hace 4 semanas
Monterrey, Nuevo León, México Uptalent Sa De Cv A tiempo completoService Desk AnalystUptalent Sa De Cv is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our customers.Key Responsibilities:Provide technical support and assistance to customers via phone, email, and chat.Identify and resolve technical issues...
-
Service Desk Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México Gm Financial A tiempo completo**About the Role**At Gm Financial, we're looking for a skilled Service Desk Agent to join our team. As a Service Desk Agent, you'll be responsible for providing timely, first-call resolution to technical support issues while following company standards and knowledge articles.**Key Responsibilities**Identify, troubleshoot, and resolve pc hardware, software,...
-
Service Desk Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Gm Financial A tiempo completo{"h1": "Service Desk Agent", "p": "At GM Financial, we're looking for a Service Desk Agent to join our team. As a Service Desk Agent, you will be responsible for providing timely, first call resolution to technical support issues while following company standards and knowledge articles. You will identify, troubleshoot, and resolve any PC hardware, software,...
-
Service Desk Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Gm Financial A tiempo completoAbout the RoleWe are seeking a highly motivated and detail-oriented Service Desk Agent to join our team at GM Financial. As a Service Desk Agent, you will be responsible for providing timely and effective technical support to our internal customers, resolving software and hardware-related issues, and escalating complex problems to senior analysts or...
-
Service Desk Specialist
hace 4 semanas
Monterrey, Nuevo León, México Gm Financial A tiempo completo{"h1": "Service Desk Agent Role at Gm Financial"} At Gm Financial, we are seeking a skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be responsible for providing timely and effective technical support to our internal customers. Your primary goal will be to resolve technical issues efficiently, ensuring minimal disruption to our...
-
Service Desk Specialist
hace 4 semanas
Monterrey, Nuevo León, México Gss A tiempo completoJob Title: Service Desk AgentJob Summary:We are seeking a highly skilled and motivated Service Desk Agent to join our team at Gss. As a Service Desk Agent, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Gather customer information and determine the root cause of the issue.Ensure...
-
IT Support Specialist
hace 1 mes
Monterrey, Nuevo León, México Ware Malcomb A tiempo completoIT Support Specialist Job DescriptionWare Malcomb is seeking an IT Support Specialist to join our team in Monterrey. As an IT Support Specialist, you will be responsible for providing technical support to our end-users in the local office and other offices in the region.Key Responsibilities:Provide technical support to end-users via phone, email, and...
-
Bilingual Service Desk Specialist English
hace 3 semanas
Monterrey, Nuevo León, México Sequoia Connect A tiempo completoCustomer Support RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Sequoia Connect. As a key member of our service desk, you will be responsible for providing exceptional customer support to clients via phone, email, and chat.ResponsibilitiesProvide high-quality customer support to clients.Respond to customer inquiries in a...
-
IT Service Desk Access Management Specialist
hace 2 semanas
Monterrey, Nuevo León, México Polaris Inc. A tiempo completoJob SummaryThe IT Service Desk Access Management Specialist is responsible for creating, removing, and maintaining account permissions and access controls for our IT solutions and systems. This role supports Polaris's worldwide IT operations, providing access management support to Polaris users with exceptional and professional customer service.Key...
Help Desk Specialist
hace 2 meses
We are seeking a skilled Help Desk Specialist to provide exceptional technical support to our customers. As a key member of our team, you will be responsible for resolving technical issues, escalating complex problems, and ensuring seamless customer experiences.
Key Responsibilities:- Provide first-level technical support and resolve customer issues efficiently
- Properly escalate unresolved queries to the next level of support
- Track, route, and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem-solving processes and provide feedback
- Utilize excellent customer service skills to exceed customer expectations
- Ensure proper recording, documentation, and closure of customer issues
- Proven working experience in providing Help Desk support
- Proficiency in English
- Working knowledge of help desk software, databases, and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Information Technology, Computer Science, or equivalent
- Competitive base salary: $18,000 - $23,760 per month
- Performance bonus up to $2,000
- Evening schedule: 4:00pm - 1:00am, 2 days off
- All law benefits
- Food coupons
- Direct hiring
Ability to commute/relocate: Reliably commute or planning to relocate before starting work
Experience:- Tech Support, Help Desk, or Service Desk: 1 year (required)
- Call Center: 1 year (preferred)
- English (required)
