Empleos actuales relacionados con Service Desk Representative - Monterrey, Nuevo León - Hro

  • Bilingual Customer Service Representative

    hace 3 semanas

    Monterrey, Nuevo León, México Cover Desk A tiempo completo

    About Cover DeskCover Desk is a leading provider of virtual assistants to the insurance industry, connecting US-based agencies with highly skilled and bilingual representatives in Mexico. Our mission is to deliver exceptional customer service and support to our clients, while fostering a culture of excellence and teamwork.Job ScopeAs a virtual assistant to...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **About Cover Desk**:Cover Desk is a leading provider of virtual assistants to the insurance industry. We are seeking a highly skilled Bilingual Customer Service Representative to join our team.**Job Scope**:As a virtual assistant to Cover Desk, you will provide bilingual customer service and back-office assistance to a US-based insurance agency. You will be...

  • Bilingual Customer Service Representative

    hace 3 semanas

    Monterrey, Nuevo León, México Cover Desk A tiempo completo

    About Cover DeskCover Desk is a leading provider of virtual assistants to the insurance industry, helping agencies grow and thrive. We offer a unique opportunity for bilingual customer service representatives to work with US-based insurance agencies, providing exceptional customer service and support.Job ScopeAs a virtual assistant to Cover Desk Mexico, you...

  • Bilingual Customer Service Representative

    hace 3 semanas

    Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **About Cover Desk**:Cover Desk is a leading provider of virtual assistants to the insurance industry. We are seeking a highly skilled and bilingual customer service representative to join our team.**Job Scope**:As a virtual assistant to Cover Desk, you will provide customer service and back-office assistance to US-based insurance agencies. You will be...

  • Bilingual Customer Service Representative

    hace 1 semana

    Monterrey, Nuevo León, México Cover Desk A tiempo completo

    About Cover DeskCover Desk is a leading provider of virtual assistants to independent insurance agencies in the US. We offer a unique opportunity for talented individuals to join our team and support our clients in providing excellent customer service and back-office assistance.Job ScopeAs a virtual assistant to Cover Desk, you will represent and support a...

  • Bilingual Customer Service Representative

    hace 3 semanas

    Monterrey, Nuevo León, México Cover Desk A tiempo completo

    About Cover DeskCover Desk is a leading provider of virtual assistants to the insurance industry, connecting US-based agencies with highly educated and talented professionals in Mexico. Our mission is to deliver exceptional customer service and support to our clients, while providing a rewarding work environment for our team members.Job ScopeAs a virtual...

  • Customer Service Representative

    hace 1 semana

    Monterrey, Nuevo León, México Cover Desk A tiempo completo

    **About Cover Desk**Cover Desk is a leading provider of virtual assistants to insurance agencies in the US, helping them grow and thrive. We are seeking a highly skilled and bilingual virtual assistant to join our team in Monterrey, Mexico.**Job Scope**As a virtual assistant, you will provide customer service and back-office support to a US-based insurance...

  • Front Desk Representative

    hace 3 semanas

    Monterrey, Nuevo León, México Gaba Telepsychiatry A tiempo completo

    Job Title: Front Desk RepresentativeGaba Telepsychiatry is seeking a skilled Front Desk Representative to join our team.Job Summary:We are looking for a compassionate and organized individual to serve as the initial point of contact for patients seeking mental health support. As a Front Desk Representative, you will be responsible for ensuring patients feel...

  • French Service Desk Specialist

    hace 3 semanas

    Monterrey, Nuevo León, México Agile Global Solutions A tiempo completo

    We are seeking a skilled French Service Desk Specialist to join our IT support team. In this role, you will provide technical assistance and ensure efficient troubleshooting for our clients' issues, delivering high-quality service desk solutions.Key Responsibilities:Respond promptly to incoming service desk queries related to hardware, software, and network...

  • French Service Desk Technician

    hace 3 semanas

    Monterrey, Nuevo León, México Agile Global Solutions A tiempo completo

    French Service Desk TechnicianWe are seeking a dedicated and skilled French Service Desk Technician to join our IT support team. As a key member of our team, you will provide high-quality technical support to our clients in French and English, ensuring efficient troubleshooting and resolution of technical issues.Key Responsibilities:Respond promptly to...

  • Service Desk Specialist

    hace 1 mes

    Monterrey, Nuevo León, México Vontier A tiempo completo

    Job Title: Service Desk Agent ANZJob Summary: We are seeking a highly motivated and customer-focused Service Desk Agent to join our team in Australia and New Zealand. As a Service Desk Agent, you will be the first point of contact for our customers, providing technical assistance and support for their inquiries and issues related to our hardware and software...

  • Service Desk Support Specialist

    hace 3 semanas

    Monterrey, Nuevo León, México Gm Financial A tiempo completo

    **About the Role**At Gm Financial, we're looking for a skilled Service Desk Agent to join our team. As a Service Desk Agent, you'll be responsible for providing timely, first-call resolution to technical support issues while following company standards and knowledge articles.**Key Responsibilities**Identify, troubleshoot, and resolve pc hardware, software,...

  • IT Service Desk Team Leader

    hace 1 semana

    Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

    **Job Summary:**The Service Desk Team Leader plays a crucial role in delivering technical leadership and support for a team of service desk agents to provide high-quality technical support and maintain the efficiency of an organization's IT systems.**Key Responsibilities:**Team Leadership:Lead, coach, and mentor a team of service desk agents to ensure they...

  • Service Desk Specialist

    hace 3 semanas

    Monterrey, Nuevo León, México Gss A tiempo completo

    Job Title: Service Desk SpecialistAt Gss, we are seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Gather customer information and determine the root cause of the issue.Ensure accurate...

  • Service Desk Support Specialist

    hace 3 semanas

    Monterrey, Nuevo León, México Gm Financial A tiempo completo

    {"h1": "Service Desk Agent", "p": "At GM Financial, we're looking for a Service Desk Agent to join our team. As a Service Desk Agent, you will be responsible for providing timely, first call resolution to technical support issues while following company standards and knowledge articles. You will identify, troubleshoot, and resolve any PC hardware, software,...

  • Service Desk Specialist

    hace 3 semanas

    Monterrey, Nuevo León, México Uptalent Sa De Cv A tiempo completo

    Service Desk AnalystUptalent Sa De Cv is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our customers.Key Responsibilities:Provide technical support and assistance to customers via phone, email, and chat.Identify and resolve technical issues...

  • Service Desk Specialist

    hace 3 semanas

    Monterrey, Nuevo León, México Vontier A tiempo completo

    Service Desk Agent RoleThe Service Desk Agent is responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat. This role requires strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Log and handle incoming...

  • IT Service Desk Agent

    hace 1 semana

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is seeking a talented IT Service Desk Agent - Portuguese to join our team.We are a Mexican company that connects top IT talent with Latin American and US companies.The successful candidate will be responsible for all activities surrounding the IT Service Desk, including answering calls, monitoring tickets, and resolving issues within...

  • Service Desk Support Specialist

    hace 3 semanas

    Monterrey, Nuevo León, México Gm Financial A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Service Desk Agent to join our team at GM Financial. As a Service Desk Agent, you will be responsible for providing timely and effective technical support to our internal customers, resolving software and hardware-related issues, and escalating complex problems to senior analysts or...

  • Service Desk Analyst

    hace 3 semanas

    Monterrey, Nuevo León, México Dyopath A tiempo completo

    About DyopathDyopath is a leading Managed Service Provider (MSP) that empowers organizations by delivering trusted IT solutions. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability.Job SummaryWe are seeking a highly skilled Service Desk Level 2 Analyst to join our team. As a Service Desk...

Service Desk Representative

hace 2 meses

Monterrey, Nuevo León, México Hro A tiempo completo
Job Title: Service Desk

We are seeking a skilled Service Desk Agent to provide exceptional customer service and technical support to our clients. As a key member of our team, you will be responsible for answering inbound calls, responding to inquiries, and resolving technical issues in a timely and professional manner.

Key Responsibilities:
  • Answer inbound calls and respond to customer inquiries in a professional and courteous manner
  • Provide technical support and troubleshooting assistance to resolve customer issues
  • Use questioning techniques to uncover issues and find the best solutions or actions to resolve queries
  • Communicate effectively with customers via phone and/or email to provide clear and concise instructions
Requirements:
  • Minimum 12 months' call center experience in a Service Desk or IT Help Desk environment
  • Ability to navigate through various tools and screens while troubleshooting with customers
  • Strong communication skills in English and Spanish (speaking and writing)
  • High school diploma or equivalent required
  • Excellent verbal and communication skills, with B1H/B2 English proficiency
What We Offer:
  • Base Salary: $18,000 - $21,600 per month
  • Performance Bonus up to $2,000
  • 2 days off per week
  • All law benefits
  • Food coupons
  • Direct hiring

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.