Customer Service Specialist I

hace 2 semanas


Ciudad de México, Ciudad de México myGwork A tiempo completo

Iniciar proceso de alta de los productos y clientes requeridos en la herramienta Eagle (MDM)

Preparar, procesar y realizar un seguimiento de las cotizaciones solicitadas por el área comercial y/o solicitudes directas de los clientes

Procesar en nuestro ERP (JDE) las ordenes de compra de los clientes y notificar la recepción de esta indicando el folio interno con el que ha quedado registrado

Asegurarnos sea detonada la compra de los materiales que se amparen en la OC

Proporciona seguimiento a las órdenes de compra de los clientes hasta la entrega final.

Informar al cliente sobre el estado de los pedidos.

Gestión y administración los materiales en stock y cumplir con las entregas y envíos programados de acuerdo con los horarios del Cliente.

Realizar seguimiento del informe de pedidos abiertos (backlog) frente a los materiales disponibles en el almacen de las cuentas de clientes asignadas para programar el envío con Logística

Responde y aborda eficazmente todas las consultas y solicitudes de los clientes.

Atiende las llamadas de los clientes para solicitar cotizaciones, quejas, estado del pedido, información sobre

el tiempo de entrega, servicio y soporte tecnico; canalizar al área responsable según corresponda.

Gestión y correcta administración de los buzones de correo electrónico (bandeja de Customer Service y correo individual) a traves de nuestro CRM (Right Now)

Contribuir en el logro de nuestros objetivos, mensuales y anuales; Atención al cliente cuenta con indicadores de desempeño (KPI's) como lo son SLA Cotizaciones, órdenes de compra y urgencias; Order Accuracy, CAS, por mencionar estos como más importantes

Contribución en la ejecución de Booking y Revenue (venta)

Participar de los kickoff de proyectos

Interacciones Requeridas

Clientes

Comercial (Ventas, Inside Sales)

Regulatorio/Calidad

Soporte de Aplicaciones (FAS)

Servicio

Experiencia, habilidades y conocimiento requerido:

Experiencia en atención a clientes de 2 a 3 años

Conocimiento del flujo de trabajo de Atención a Clientes (Quote to Cash)

Ingles deseable conocimiento, medio/ intermedio - capaz de poder leer y responder algún correo

Conocimiento experiencia en ERP JDE / E1

Experiencia en Excel y demás paquetería como power point y Word

Deseable tener conocimiento y experiencia en CRM's right now)

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