Service Desk L1

hace 1 semana


Guadalajara, Jalisco, México Dresden Partners A tiempo completo

Descripción:


Dresden Partners expertos en web technology, mobile and software development, con servicios near-shore staffing, tech international y local tech sourcing specialized...


Busca:
Service Desk L1


Perfil:

  • Se requiere carrera en Sistemas, no truncos, no fuera de esta carrera.
  • Experiência mínima a 1 año en soporte L
  • Conocimientos en escalamiento.
  • Extremadamente importante habilidades en atención al cliente.
  • Aún más importante excelente comunicación en inglés, un nível avanzado ya que darán soporte internacional.
  • Conocimiento y la capacidad para aplicar técnicas, determinar la causa, posibles afectaciones, crear soluciones alternativas con el uso de las herramientas para un análisis efectivo de los tickets.
  • Control y mejora en los siguientes conocimientos: actitud de servicio, contacto con usuarios, multi tarea, multi ventana, redacción en tiempo real, comprensión de textos, análisis de información y datos, capacidad de comunicación, conocimiento en el sistema operativo Windows y sus herramientas, redes, máquinas virtuales, Microsoft Office y software dedicado.

Beneficios:

  • Esquema nóminal
  • Prestaciones de ley
  • Prestaciones superiores
NO DEJES PASAR LA OPORTUNIDAD, FORTALECE TU CARRERA LABORAL YA

Requisitos:

  • Inglés avanzado conversacional

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